Job Description

Salesforce Training Specialist

• Design and deliver end-user training programs specifically tailored for customers following the implementation of Salesforce, AWS, or other related systems
• Facilitate virtual and/or live training sessions and readiness activities, providing hands-on coaching and support during and after training sessions
• Conduct needs analysis for each client to customize training content to their specific use-case and user profile
• Develop engaging training materials, including user guides, tip sheets and quick reference guides, tutorials, and video content, to support the learning process
• Lead or contribute to Organizational Change Management (OCM) efforts, including stakeholder alignment, readiness assessments, and change agent enablement
• Maintain clear communication and collaboration with internal Thunder teams and client business leads throughout the lifecycle of training development
• Evaluate training effectiveness through weekly touchpoints and feedback survey data; iterate and adapt approaches accordingly
• Develop and maintain a repository of training resources and documentation for ongoing client support
• Maintain a deep understanding of Salesforce and AWS capabilities, features, and best practices, incorporating the latest into training modules

• 2–3+ years of experience designing and delivering Salesforce and/or AWS end-user training at a consulting firm, with a strong focus on developing engaging eLearning modules and digital enablement content
• Deep familiarity with Salesforce and its core clouds (Sales, Service, Experience), as well as Amazon Connect, Field Service and/or Revenue Cloud (preferred)
• Experience training on Agentforce or other AI platforms (highly desirable)
• Experience with video editing tools, virtual meeting platforms, and curriculum development tools (preferably Google Suite, Camtasia, Articulate, Audiate, Canva, Microsoft Teams, Zoom, Google Meet, and Mural).
• Strong presentation and communication skills, with an emphasis on clarity and engagement
• Ability to develop clear, concise, and user-friendly training materials
• Excellent organizational skills and ability to manage multiple training schedules and projects at the same time
• Apparent creativity and a knack for making the complex seem simple
• Relevant Salesforce or AWS certifications preferred
• Bachelor’s degree in a relevant field or equivalent practical experience

• A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
• Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.

• Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
• Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
• Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
• People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.