Job Description

He aha ai tātou – Why us?

At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.

Join us and be part of something extraordinary: connect with purpose and help redefine what’s possible.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

As the Salesforce Tech Lead – Platforms Components, you will act as the technical design authority for key Salesforce CRM components at One New Zealand, including Agent Console, CPQ, Product Catalogue, XOM/COM, and roles and permissions.

You will shape how these platforms are designed and governed, ensuring they operate effectively across the wider CRM and Fulfilment ecosystem to improve customer experience and reduce operational complexity.

Working closely with squads and platform leaders, you will set design standards, provide technical sign‑off on major solutions, and establish guardrails that enable secure, scalable, and high‑quality delivery. You will guide product catalogue design, assess seasonal release impacts, embed best practice across Salesforce components, and coach teams to lift overall platform maturity.

This role suits a hands‑on technical leader who brings architectural discipline, supports modern ways of working (including AI‑enabled tools), and enables the business to move with confidence.

Ko tō mahi – what you’ll do

• Serve as the design authority and final technical sign-off for major solution designs involving Agent Console, CPQ, Product Catalogue, XOM/COM, Personas & Permissions.
• Interoperability of Salesforce components with OCP and other applications
• Provide operational guardrails that enable business teams to configure the product catalogue
• Coordinate with platform design authority to ensure designs are deployable and non-functional requirements are treated as first-class.
• Coach squads on best practice release behaviours and adoption of standard tooling/processes.
• Seasonal release scope and assimilate new features into One NZ and regression impact
• Adopt AI tooling and facilitate the use of AI tools across ways of working

Na tōu rourou - what you’ll bring

• Proven experience across Salesforce Communications Cloud or core Salesforce platform components, with one or more Salesforce certifications or relevant training completed
• Strong experience designing enterprise‑scale Salesforce solutions across CRM, CPQ, Agent Console, and Product Catalogue
• Proven ability to define and uphold architectural standards, design principles, and decision governance across complex environments
• Solid knowledge of integration patterns, API governance, data flows, and cross‑system dependency management
• Good understanding of Salesforce security and access models, including roles, permissions, auditability, and risk‑aware design
• Demonstrated technical leadership, including mentoring teams and embedding best‑practice ways of working
• Experience applying and governing AI‑enabled development tools in enterprise environments while maintaining compliance and control

Nā mātou te rourou – what you’ll get

• One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & whānau commitments.
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others