Job Description

Are you driven, results-oriented, and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

As our Salesforce & Systems Administrator, you will play a critical role in keeping StoreHub’s core revenue systems running smoothly. Sitting within the Revenue Operations function, you will be responsible for maintaining the day-to-day health of our Salesforce environment while supporting other internal tools such as Intercom and TalkHub.

This is a hands-on execution role. Your focus will be on ensuring systems are reliable, workflows function correctly, and internal teams can operate without friction. You will manage user access, maintain automations, support system requests, and ensure data remains clean and usable.

Our Salesforce environment currently carries significant technical debt, with many legacy automations and configurations that require systematic cleanup. You will help stabilize and improve the system while ensuring daily operations continue running smoothly.

Your goal is to keep StoreHub’s core operational systems reliable, organized, and scalable so the business can execute effectively.

What you will do:

Salesforce Administration

• Manage user accounts, profiles, permission sets, roles, and security settings across the Salesforce org.

• Build, maintain, and troubleshoot workflows, flows, validation rules, and other Salesforce automations.

• Support internal teams by implementing system changes such as new fields, page layouts, record types, reports, and dashboards.

• Perform regular data hygiene including deduplication, imports/exports, and data integrity checks.

• Support remediation of legacy automations and configurations to reduce technical debt.

• Manage sandbox environments, change sets, and deployment processes.

• Document system configurations, processes, and updates as changes are made.

• Triage and resolve system issues reported by internal users.

Systems Administration

• Manage user provisioning and access permissions across systems such as Intercom, TalkHub, and other internal tools.

• Support workflow configuration and maintenance in non-Salesforce systems where required.

• Serve as a point of contact for internal teams requiring system access or troubleshooting.

• Maintain visibility over internal tools, integrations, and system dependencies.

How you will need to be:

Detail-Oriented and Reliable

• Maintain a high level of accuracy when managing system configurations, permissions, and data.

• Ensure changes are documented and systems remain organized and maintainable.

Execution-Focused

• Comfortable operating in the operational trenches where hands-on system maintenance and troubleshooting are required.

• Focus on solving practical problems and keeping systems running smoothly.

Structured and Methodical

• Approach system administration in a disciplined and organized manner.

• Break down technical debt and legacy configurations into manageable improvement steps.

Independent and Responsible

• Able to manage day-to-day system operations independently.

• Know when to escalate complex or business-critical issues.

Clear Communicator

• Communicate system issues and technical constraints clearly to non-technical stakeholders.

• Work effectively with internal teams who rely on these systems for their daily operations.

What you need to have:

• 2 to 3 years of hands-on Salesforce administration experience.

• Strong working knowledge of Salesforce configuration including profiles, permission sets, flows, validation rules, reports, dashboards, and data management.

• Experience managing user access and permissions across multiple internal systems.

• Comfortable working with data including imports, exports, deduplication, and data quality management.

• Strong attention to detail with good documentation habits.

• Ability to work independently on operational tasks while escalating complex issues appropriately.

• Clear communication skills with the ability to explain technical issues to non-technical stakeholders.

Nice to have:

• Salesforce Administrator certification.

• Familiarity with Salesforce CLI.

• Experience working in a B2B SaaS environment.

• Familiarity with Intercom or similar customer communication platforms.

• Exposure to system integration concepts such as APIs, middleware, or data syncing.

• Experience working in a high-growth environment where systems and processes are still evolving.

What makes working at StoreHub awesome (and refreshing!):

• Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
• Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too:

• Apple Macbooks for everyone
• Free Season Parking
• Fully stocked fridge and pantry - Coffee, snacks, and more yums
• Cutting edge tools. If something can be automated, we'll make it happen
• Medical and Dental Outpatient Visits + Medical Insurance
• Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.