About the role

Responsibilities

Testing & Quality Assurance

• Review business requirements, user stories, and functional specifications to understand expected system behaviour.
• Create and maintain test scenarios, test scripts, and test data.
• Perform functional testing and validation of configured or developed features.
• Work closely with Business Analysts and Developers to clarify requirements and expected outcomes.
• Identify, document, and track defects through to resolution.
• Support System Integration Testing (SIT) and User Acceptance Testing (UAT) activities.
• Validate defect fixes and perform regression testing to ensure changes do not negatively impact existing functionality.
• Contribute to test planning and quality assurance activities throughout the delivery lifecycle.

Test Automation

• Develop and maintain automated test scripts using tools such as Playwright, Selenium, or equivalent frameworks.
• Work with Developers and Business Analysts to identify suitable business processes for automation.
• Improve regression testing efficiency through automation.
• Investigate automation failures and support resolution of test issues.
• Contribute to continuous improvement of testing frameworks and processes.

Requirements

Must have skills and experience

• Good attention to detail and ability to follow structured processes.
• Strong written and verbal communication skills.
• Ability to understand business requirements and translate them into test scenarios.
• Comfortable learning new systems and technologies.

Good to have

• Experience in software testing, quality assurance, business analysis, training, or related areas.
• Familiarity with testing tools such as Playwright, Selenium, or similar.
• Experience creating training materials or conducting user training.
• Exposure to Agile delivery environments.
• Exposure to Salesforce, CRM, or enterprise applications.
• Experience in public sector projects or regulated environments.

Ways of working

• Work collaboratively within an agile, sprint-based build delivery environment.
• Learn from experienced Business Analysts, Functional Consultants, Developers, and Architects.
• Take ownership of assigned testing and training deliverables.
• Communicate progress, risks, and blockers proactively.
• Continuously improve testing approaches, training materials, and personal skills.
• Gain exposure across business analysis, quality assurance, training, and technology delivery activities.

Success measures

• Produce clear and comprehensive test scripts with minimal supervision.
• Deliver testing activities on schedule while maintaining quality standards.
• Contribute to reducing SIT and UAT defects through effective testing.
• Increase regression test coverage through automation initiatives.
• Develop accurate and user-friendly training materials.
• Receive positive feedback from project teams and users on testing support and training quality.
• Demonstrate increasing ownership of testing and enablement activities.
• Build foundational knowledge of Salesforce and enterprise system delivery.

Education

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.