Job Description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Support Lead to join our team in Bangalore, Karnataka, India.

Salesforce Support Lead

Responsible for managing L2 & L3 support for Salesforce applications, including production support, bug fixes, code-level troubleshooting, minor enhancements, and system stability.

Key Responsibilities

Provide L2 & L3 support for Salesforce (Sales Cloud, Service Cloud, etc.)
Handle production incidents, defects, and user issues
Perform code-level troubleshooting (Apex, Triggers, Flows, Lightning Components)
Fix bugs, data issues, and system errors
Implement minor enhancements and change requests
Support deployments, hotfixes, and releases
Monitor system performance and ensure availability
Conduct root cause analysis (RCA) and prevent recurring issues
Manage tickets via ServiceNow/JIRA and ensure SLA adherence
Coordinate with developers, admins, and business stakeholders
Guide and mentor support team members

Required Skills

Salesforce (Sales Cloud, Service Cloud)
Apex, Triggers, Flows, Lightning Components
L2/L3 production support and debugging
SOQL, data management
CI/CD and deployment tools

Role focuses on:

L2/L3 support services
Bug fixes & code-level troubleshooting
Minor enhancements & changes
Ensuring system stability and performance

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here If you'd like more information on your EEO rights under the law, please click here For Pay Transparency information, please click here