Job Description

Overview

The Salesforce Solution Specialist is responsible for designing and configuring Salesforce solutions using standard and custom functionality to drive commercial and operational success across HX. Acting as the Salesforce subject matter expert and second-level support engineer, the role translates business requirements into scalable solutions, troubleshoots existing solutions, and works with cross-functional teams to build business cases aligned with HX’s objectives. A key focus will be enhancing existing agents and building new agents on Agentforce. This role suits a proactive, technically skilled professional who can manage multiple priorities and influence stakeholders in a fast-paced global environment.

Key Responsibilities & Deliverables

• Translate stakeholder needs into well-defined product requirements.
• Design and configure Salesforce solutions using standard and custom functionality and assist in testing and deployment.
• Enhance existing agents and build new agents on Agentforce.
• Act as second-level support, troubleshooting and resolving issues with existing solutions.
• Keep developers and business owners aligned on project details, reasoning, and progress.
• Serve as HX’s Salesforce subject matter expert, staying current with platform releases and assisting the commercial team in building business cases for new functionality and resources.
• Ensure data moves accurately and securely between Salesforce and connected platforms, including the Data Platform and Booking System.
• Manage data privacy requirements in collaboration with the DPO and Security.
• Partner with Power BI and Reporting teams to deliver actionable insights for commercial and marketing teams.
• Contribute to broader team and business priorities as needed.
• Thinks sustainably and brings this mindset to their team and partners.
• Champions the HX Spirits.

Requirements

• Fluency in English is required.
• 3+ years’ experience in a Salesforce Solution Specialist, Salesforce Consultant, Salesforce Developer, or similar role.
• Deep understanding of Salesforce Sales Cloud and Service Cloud, including their constraints. Proficient in Salesforce customisation, with the ability to build and troubleshoot flows, validation rules, and other automations, as well as dashboards and reports.
• Experience gathering business requirements that pinpoint business challenges and identifying the technical and business changes needed to address them.
• Experience using Data Loader, Workbench, or similar data management tools.
• Excellent communication and presentation skills, with the ability to build business cases and influence technical and non-technical audiences.
• Experience with Salesforce Voice, Agentforce, Apex, and/or Lightning Web Components (LWC) is beneficial but not required.
• Salesforce certifications (e.g. Administrator, Platform App Builder, or Agentforce Specialist) are beneficial but not required.
• Experience with ETL or data integration tools is beneficial but not required.
• Experience in maritime, expedition, or cruise industry is beneficial but not required.
• Tech-forward and adaptable, with a proven ability to quickly learn new systems.
• Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
• Experience working in a multi-national organisation with a global guest mix.

Key Personal Attributes/Behavioural Competencies

• Safety and Compliance minded for yourself and others.
• High degree of personal integrity and honesty.
• Excited to work in a hybrid work environment to leverage time in person with colleagues across the business.
• Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
• Clear and effective communication with internal and external stakeholders, with the ability to influence and build relationships across technical and non-technical teams.
• Ability to manage execution and competing demands across multiple projects and rapidly changing priorities.
• Ability to adapt to change in a positive, productive manner.
• Proactive and solutions-oriented approach to problem solving.
• Strong organisational skills with attention to detail and accuracy.
• Curious and growth-oriented, with a desire to continuously learn from a strong team and senior stakeholders, embrace emerging technologies, and drive innovation and improvements across the Salesforce platform.

Things to consider:

We offer a competitive salary range of 90,000 CZK - 112,500 CZK per month depending on experience, along with 25 days of annual leave, a meal allowance, Multisport card contribution, a Mental Health Program, and a hybrid working model (3 days in the office, 2 days working from home). Employees also benefit from our Friends & Family program, which includes two cabin stays per year at any of our destinations free of charge.