Position:
Salesforce Solution Designer

Location:
Toronto, ON

Job ID#:
RQ11061

Duration:
12 Months

Role Overview

The Salesforce Solution Designer – Field Service is
responsible for designing, configuring, and delivering Salesforce Field Service
solutions that align with business and technical requirements. This role works
closely with delivery teams across the full Software Development Life Cycle
(SDLC), ensuring high‑quality architecture, documentation, and integrations
while supporting Agile delivery in a public‑sector environment.

Key Responsibilities

• 
  Configure
  and customize Salesforce Field Service to meet defined business
  requirements
• 
  Produce
  architectural deliverables, technical requirements, and solution designs
• 
  Design
  and implement integrations between Salesforce and external applications
  using web services
• 
  Document
  business processes, technical designs, and architectural artifacts
• 
  Collaborate
  with IT professionals throughout the SDLC
• 
  Report
  progress on deliverables and proactively identify risks or issues
• 
  Manage
  user stories and issues using DevOps tools
• 
  Support
  Agile/Scrum delivery and sprint activities
• 
  Perform
  fit‑gap analysis against Salesforce Field Service capabilities
• 
  Design,
  develop, implement, configure, maintain, and administer solutions on the
  Salesforce Lightning platform
• 
  Build
  and support CI/CD pipelines for Salesforce deployments
• 
  Ensure
  adherence to coding standards and best practices
• 
  Support
  knowledge transfer activities throughout the assignment

Assignment Deliverables

• 
  Architectural
  documentation
• 
  Solution
  design documentation
• 
  Technical
  design artifacts

Qualifications

Mandatory Requirements

• 
  Experience
  delivering Salesforce Field Service solutions
• 
  Experience
  completing architectural and technical documentation
• 
  Public
  sector experience within the Ontario Public Service (OPS)

Desired Skills and Experience

• 
  Strong
  analytical, problem‑solving, and decision‑making skills
• 
  Excellent
  written and verbal communication skills
• 
  Ability
  to quickly understand business needs and new concepts
• 
  Experience
  designing Salesforce Field Service solutions from user stories and low‑level
  designs
• 
  Strong
  Agile/Scrum delivery experience
• 
  Hands‑on
  experience with:
• 
  Apex,
  Lightning (LWC), Visualforce
• 
  Salesforce
  APIs, SOQL, SOSL, data loaders
• 
  REST/SOAP
  integrations, authentication, and SSO
• 
  Strong
  understanding of Salesforce security models (roles, profiles, sharing
  rules)
• 
  Experience
  with CI/CD tools such as Salesforce DX, Jenkins, ANT, GitLab
• 
  Experience
  migrating changes across environments
• 
  Experience
  implementing accessibility‑compliant solutions

Certifications (Highly Valued)

• 
  Salesforce
  Certified Platform Administrator
• 
  Salesforce
  Certified Service Cloud Consultant
• 
  Salesforce
  Certified Field Service Consultant
• 
  Salesforce
  Certified JavaScript Developer
• 
  Salesforce
  Certified Platform Developer I & II
• 
  Salesforce
  Certified Platform App Builder

Knowledge Transfer Expectations

• 
  Ongoing
  knowledge transfer throughout the assignment
• 
  Collaboration
  with project managers, team members, and full‑time staff
• 
  Hands‑on
  guidance and training to internal staff
• 
  Transfer
  of all design, development artifacts, and documentation to designated
  repositories

About Symbiotic Digital

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