Jade Global

Salesforce Service Delivery Manager

Jade Global  •  San Jose, CA (Onsite)  •  10 days ago
Expired
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Job Description

Salesforce Service Delivery Manager1

Job Title: Salesforce Service Delivery Manager
Location: USA-San Jose(Onshore)


Lead end-to-end Salesforce service delivery, ensuring high-quality execution, client satisfaction, and continuous improvement across engagements.

Key Responsibilities

  • Manage Salesforce service delivery with strict adherence to SLAs, KPIs, and ITIL practices
  • Act as the primary client contact, driving stakeholder engagement and service reviews
  • Oversee multiple projects (Managed Services/T&M) within scope, timeline, and budget
  • Provide functional and technical oversight across Salesforce platforms (Sales & Service Cloud)
  • Lead cross-functional teams and drive governance, reporting, and performance management

Key Requirements

  • 10+ years of experience in IT service delivery/project management
  • Strong Salesforce ecosystem knowledge and delivery experience
  • Solid understanding of ITIL v4 (Incident, Problem, Change Management)
  • Excellent client-facing, communication, and leadership skills

Preferred

  • Salesforce, ITIL, PMP/PRINCE2 certifications
  • Experience managing global/distributed teams
Jade Global

About Jade Global

Jade Global is a premier consulting, integration, and managed services partner helping enterprises modernize, innovate, and scale. Founded in 2003, we bring over two decades of engineering excellence, with 2,000+ professionals and 11 global offices, and have served 500+ clients across North America, Europe, and APAC. We are a Great Place to Work–certified organization and have been recognized by Inc. 5000 as a high-growth company for 13 years in a row.

Known for Delivering Innovation and driving impact, we offer holistic cloud transformation, ERP and CRM modernization, data and analytics, integration, AI-powered automation, and AI-led managed services. Jade offers the perfect blend of agile client-centricity along with a rich ISV partner ecosystem, including Oracle, Salesforce, SAP, ServiceNow, Workday, Snowflake, Boomi, and many others.

With our AI-first approach, powered by 220+ enterprise-ready AI Agents and industry accelerators, we drive data readiness, autonomous workflows, intelligent operations, and faster transformation outcomes. The result is lower costs, greater efficiency, and measurable business value for enterprises. We enable organizations across high-tech, healthcare, life sciences, manufacturing, financial services, and retail to achieve resilient, future-ready operations.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
San Jose, California
Year Founded
2003
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