Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Service Cloud Developer based in India.
This role offers the opportunity to design and deliver scalable Salesforce Service Cloud solutions for complex enterprise environments.
You will take ownership of development, customization, integrations, automation, and platform enhancements across the Service Cloud ecosystem.
The position combines hands-on engineering with close collaboration across business, architecture, administration, and delivery teams.
You will work extensively with Apex, Lightning Web Components, Salesforce Flows, APIs, and event-driven integration technologies.
Your expertise will help create reliable, secure, high-performing solutions while following Salesforce best practices and governance standards.
The role also involves troubleshooting production issues, optimizing platform performance, and supporting continuous improvements.
It is well suited to an experienced Salesforce developer who enjoys solving complex problems and delivering enterprise-scale technology solutions.
Accountabilities
- Design, develop, and implement scalable Salesforce Service Cloud solutions aligned with business and technical requirements.
- Configure and customize Service Cloud capabilities, including Email-to-Case, Case Management, Service Console, Omnichannel Routing, and Salesforce Knowledge
- Develop custom functionality using Apex Classes and Triggers, Lightning Web Components (LWC), Salesforce Flows, SOQL, and SOSL
- Build and maintain asynchronous processing solutions using Batch Apex, Queueable Apex, Future Methods, and related Salesforce technologies.
- Develop and manage integrations between Salesforce and external applications using REST APIs, SOAP Web Services, Platform Events, and middleware platforms such as Boomi and Informatica.
- Apply enterprise integration patterns and event-driven architecture principles to create reliable and scalable integrations.
- Conduct code reviews, troubleshoot defects, debug complex issues, and optimize application and platform performance.
- Ensure development work follows Salesforce best practices, security and sharing models, governor-limit requirements, and platform governance standards.
- Collaborate with business stakeholders, solution architects, administrators, developers, and project teams within an Agile delivery environment.
- Support production deployments, incident resolution, release management, and ongoing platform enhancements.
- Contribute to continuous improvement initiatives across development, automation, deployment, and Salesforce engineering practices.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
- 5+ years of Salesforce development experience, including at least 3+ years of hands-on Salesforce Service Cloud implementation experience
- Strong experience delivering enterprise-scale Salesforce programs and solutions
- Deep technical expertise across Service Cloud, Email-to-Case, Case Management, Service Console, Omnichannel Routing, and Salesforce Knowledge
- Strong proficiency in Apex, SOQL, SOSL, Batch Apex, Queueable/Future Methods, Lightning Web Components (LWC), and Salesforce Flows
- Experience with custom objects, validation rules, workflows, process automation, security models, sharing rules, and governor-limit management
- Hands-on integration experience with REST, SOAP, Platform Events, and enterprise middleware solutions such as Boomi or Informatica
- Understanding of enterprise integration patterns, event-driven architecture, Salesforce deployment processes, and release management.
- Strong analytical, troubleshooting, debugging, and problem-solving capabilities.
- Excellent verbal and written communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
- Ability to work independently with minimal supervision while maintaining a strong sense of ownership and accountability.
- Strong stakeholder management, collaboration, and teamwork skills.
- Experience working in Agile/Scrum delivery environments.
- Familiarity with Salesforce DevOps and CI/CD practices is preferred.
- Additional Salesforce certifications such as Platform Developer II, Salesforce Administrator, Service Cloud Consultant, or App Builder are advantageous.
- Salesforce Platform Developer I (PDI) certification is mandatory.
Benefits
- Permanent employment opportunity with a fully remote setup in India.
- Opportunity to work on enterprise-scale Salesforce Service Cloud implementations and complex platform solutions.
- Hands-on exposure to advanced Salesforce development, automation, integrations, APIs, Platform Events, and middleware technologies.
- Opportunity to collaborate with business stakeholders, architects, administrators, and engineering teams in an Agile environment.
- Professional growth through exposure to large-scale Salesforce programs and continuous platform improvement initiatives.
- Opportunities to expand expertise across Salesforce architecture, DevOps, CI/CD, integration patterns, and enterprise technology delivery.
- A role offering significant technical ownership, problem-solving opportunities, and responsibility for production-grade solutions.
- Additional Salesforce certifications and professional development can further support career progression.
- Flexible remote working environment for professionals based in India.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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