Job Description

Location: Ciudad de México,Ciudad de México,México

Salesforce Service Cloud Advisor - Hibrido 2790

We are looking for a talented professional passionate about technology consulting, platform strategy, and digital transformation to join our team.

Responsibilities

• Advise on platform selection, architecture decisions, and technology cost optimization.
• Design and implement industry-leading technology solutions tailored to business needs.
• Act as a Subject Matter Expert (SME) in Salesforce Service Cloud and platform strategy.
• Collaborate with cross-functional and global teams to ensure effective delivery and alignment.
• Take ownership of team decisions and contribute to key strategic initiatives.
• Analyze complex challenges and recommend actionable strategies to optimize platform performance.
• Partner with stakeholders to influence outcomes and elevate quality standards.
• Support team growth by sharing knowledge and best practices.

Requirements (Must Have)

• 3+ years of experience in enterprise platform consulting, advisory, or related roles.
• Advanced proficiency in Salesforce Service Cloud.
• Experience collaborating with cross-functional and global teams.
• Strong analytical and problem-solving skills.
• Advanced conversational English (required for stakeholder interaction).
• Experience contributing to strategic decision-making.
• Strong communication skills, Empathy, Commitment, Leadership.

Nice to Have

• Experience in large-scale digital or enterprise transformation projects.
• Knowledge of process improvement methodologies (Lean, Agile, etc.).
• Experience developing reusable technology assets or accelerators.
• Core Technology
• Salesforce Service Cloud

Location & Schedule:

• Location: Candidates located in Monterrey, Saltillo, or Mexico City (CDMX) will work under a hybrid model, attending the office 2–3 times per week.

• Modality: Hybrid / Remote (depending on location).

• Schedule: Monday to Friday | 9:00 AM – 6:00 PM.

Benefits:

• Attractive Salary + Premium Benefits
• Performance bonuses, grocery coupons, and savings are found.
• Aguinaldo, premium vacations, and vacations paid
• SGMM Medical insurance, family, and Life insurance.

Candidates must include their compensation expectations in their applications and resumes in English.

Interested? Apply now and complete the application form!

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