Job Description

We are looking for a Quality Assurance Analyst to support Salesforce Sales Cloud and Service Cloud (FSO) initiatives as part of a centralized QA Team. This role focuses on hands-on testing, automation support, and quality execution across BAU and project workstreams.

You will work closely with business, delivery, and development teams to ensure faster, higher-quality releaseswhile contributing to reusable test assets and long-term platform knowledge.

Key Responsibilities

• Execute functional, regression, and integration testing for Salesforce Sales & Service Cloud
• Support BAU (post-go-live) and project-based QA initiatives
• Create and maintain test cases, test scripts, and test documentation
• Contribute to QA automation using TestComplete or Test Manager
• Work within ADO or Jira to manage test execution and defect tracking
• Utilize Salesforce Developer Console for troubleshooting and validation
• Partner with POD teammates to continuously improve QA processes and standards
• Support KPI tracking related to quality, cycle time, and defect trends

Required Qualifications

• 4–7 years of Quality Assurance experience
• Hands-on experience with:
• Salesforce Sales Cloud
• Salesforce Service Cloud (FSO)
• Experience with:
• TestComplete
• Salesforce Dev Console
• ADO or Jira
• Familiarity with Agile delivery environments
• Strong attention to detail and documentation discipline

Preferred Qualifications

• Experience supporting global Salesforce implementations
• Exposure to QA automation frameworks beyond TestComplete
• Prior experience working in a POD or COE model