Job Description

Job Title: Salesforce Project Manager

Location: Remote

Summary: The Salesforce Project Manager will lead the planning, coordination, and delivery of Salesforce sustainment, enhancement, and modernization initiatives. This role will manage cross-functional teams, oversee requirements and release activities, address risks and dependencies, and coordinate phased transitions while maintaining operational continuity. The Project Manager will work closely with customer stakeholders, technical teams, and external partners to improve system capabilities, data insights, user experience, and long-term platform performance.

Responsibilities

• Lead Salesforce initiatives through planning, requirements, development, testing, deployment, and sustainment.
• Support government leadership in managing project scope, schedule, cost, resources, risks, and delivery performance.
• Collaborate with stakeholders to document, validate, and prioritize requirements, user stories, and acceptance criteria.
• Coordinate cross-functional and multi-vendor teams supporting development, integration, data, security, testing, training, and production operations.
• Facilitate Agile ceremonies, manage the product backlog, and monitor sprint capacity, milestones, and release readiness.
• Identify and resolve risks, issues, and dependencies involving Salesforce configuration, integrations, environments, data, and deployments.
• Provide clear project status, performance metrics, risks, decisions, and required actions to government and program stakeholders.
• Support change control, phased transitions, user adoption, documentation, and knowledge-transfer activities.
• Track Salesforce licenses, utilization, renewals, and projected requirements in coordination with government and vendor stakeholders.
• Ensure delivery activities align with applicable federal and DoD security, compliance, accessibility, and reporting requirements.

Required Certifications

• Project Management Professional (PMP)
• Salesforce Certified Platform Administrator
• Salesforce Certified Sales Cloud Consultant or Salesforce Certified Service Cloud Consultant

Preferred Qualifications and Certifications

• Experience supporting Salesforce Government Cloud or another regulated government cloud environment.
• Experience with Salesforce DevOps, release governance, automated testing, data migration, system integration, and production-support processes.
• Experience supporting help-desk operations, incident management, problem management, service-level reporting, and continual service improvement.
• Experience with RMF, ATO, FedRAMP, DoD cybersecurity, Section 508, and government records-management requirements.
• Salesforce Certified Service Cloud Consultant or Sales Cloud Consultant, whichever is not held as the required Cloud certification
• Salesforce Certified Platform App Builder
• PMI Agile Certified Practitioner, SAFe Agilist, or Certified ScrumMaster.