Key Responsibilities

• 
  Serve as the primary point of contact for clients and internal teams, managing expectations, communication, and delivery
  on a daily basis
  .

• 
  Own project deliverables, ensuring completion and direct communication with clients and stakeholders.

• 
  Define project scope, goals, and deliverables in collaboration with senior management.

• 
  Develop comprehensive project plans and associated documents, estimating resources and overseeing the project lifecycle using defined methodologies.

• 
  Draft and
  submit
  budget proposals, update financial forecasts, and recommend
  changes
  as necessary.

• 
  Plan, schedule, and track project timelines, milestones, and resources.

• 
  Deliver progress reports, proposals, requirements documentation, and presentations to ensure clear communication channels.

• 
  Proactively manage changes in project scope,
  identify
  potential crises, and devise contingency plans.

• 
  Document blockers, changes, and risks,
  maintaining
  a centralized tracker accessible to clients.

• 
  Define project success criteria, conduct post-mortems, and create recommendation reports.

• 
  Utilize tools such as Confluence for documentation, ensuring all project meetings are recorded and stakeholders notified.

• 
  Collaborate with QA teams to plan and execute project demos.

• 
  Address blockers with internal teams to keep projects on track and ensure resource accessibility.

• 
  Send client status reports summarizing project work, budget status, risks, and action items.

• 
  Understand cross-platform requirements and dependencies, collaborating with other Project Managers.

• 
  Conduct weekly internal meetings to review concerns and issues with leadership.

• 
  Own the release management process, ensuring alignment with project timelines and business
  objectives
  .

• 
  Oversee planning, execution, and post-release activities,
  facilitating
  communication and collaboration among teams.

• 
  Conduct release readiness reviews and provide regular updates to stakeholders.

Requirements

Requirements & Competencies

• 
  Direct work experience in project management, including all aspects of process development and execution on the
  Salesforce B2C Commerce (SFCC) platform
  .

• 
  Strong familiarity with project management and release management software (e.g., Microsoft Project,
  ServiceNOW
  , JIRA).

• 
  Solid working knowledge of IT technologies across a broad range of solutions, with a focus on release management processes and methodologies.

• 
  Strong written and oral communication skills, with interpersonal and operational abilities to
  facilitate
  collaboration across teams.

• 
  Ability to prioritize and execute tasks in high-pressure environments, managing both project and release schedules.

• 
  Extensive experience with project management practices and tools to track performance, deliverables, and outcomes, including release cycles.

• 
  Proven ability to lead teams and drive projects to completion, ensuring successful release deployments.

• 
  Experience coordinating development/implementation teams and release activities aligned with project timelines.

• 
  Skilled in conducting release readiness reviews, milestone reviews, and managing post-release activities.

• 
  Experience implementing and improving release management processes and tools to enhance efficiency and effectiveness.