Job Description

Salesforce Product Lead

Location: Sydney – hybrid, with regular onsite workshops and stakeholder sessions Commitment: 4 days per week

About Seers Digital

Seers Digital is an Australian IT consulting firm delivering digital, automation and AI solutions for government and enterprise clients. We value ownership, strong delivery, customer service and continued learning.

The opportunity

We are seeking a senior Salesforce Product Lead to provide product advisory, business analysis and platform expertise to a highly regarded NSW Government agency.

You will help business teams get more value from Salesforce by shaping requirements, recommending priorities and supporting a practical roadmap across an integrated Salesforce environment.

Working closely with the client’s Salesforce platform owner, you will facilitate informed decisions while the agency retains ownership of its platform, priorities and governance.

What you’ll do

• Assess the Salesforce environment, business processes, governance and existing demand pipeline.
• Facilitate workshops with business users and senior stakeholders to identify needs and improvement opportunities.
• Gather, analyse and document requirements, process maps and proposed enhancements.
• Manage demand assessment, backlog organisation and business value analysis, recommending priorities for client approval.
• Support roadmap development, capability planning, investment recommendations and business cases.
• Coordinate business testing, UAT, requirements validation and implementation readiness.
• Support user enquiries and issue triage, working with vendors and technical specialists across connected systems.
• Provide governance support, status reporting and supplier coordination.
• Create documentation, share knowledge and support change management and user adoption.

What you’ll bring

• At least five years of Salesforce experience, including recent work as a Product Lead, Product Manager, Product Owner or senior Business Analyst.
• Demonstrated experience managing Salesforce backlogs, demand pipelines, enhancement requests and roadmaps.
• Strong business analysis skills, including requirements management, process improvement and UAT coordination.
• Experience working in Salesforce environments integrated with third-party applications.
• Working knowledge of Salesforce objects, flows, page layouts, permissions and reporting to shape realistic requirements.
• Confidence facilitating senior stakeholder workshops and communicating clear recommendations.
• Experience supporting governance, business cases, vendor coordination and user adoption.

Highly regarded

• Experience with Salesforce Sales Cloud, Service Cloud or Experience Cloud.
• Exposure to Workato, Conga Composer or Conga Sign.
• Relevant Salesforce, product management or agile certifications.
• NSW Government or public sector experience.
• Experience in tourism, events, membership or stakeholder engagement organisations.

Why join Seers Digital?

• Work on meaningful government and enterprise projects.
• Enjoy autonomy, trust and a collaborative team that values your expertise and ideas.
• Grow your career with opportunities to step into leadership roles, supported by mentoring and guidance from experienced leaders.
• Develop your skills through challenging work, knowledge sharing and access to experienced technical specialists.
• Be part of a people-first culture with open communication, team activities and social events.

Availability and eligibility

You must be able to commit to four days per week, including regular onsite attendance in Sydney. You should be Sydney-based or able to attend regularly at your own cost.

Applicants must have Australian work rights and be willing to undergo NSW Government pre-engagement checks.

Apply now

Submit your CV outlining your relevant Salesforce product leadership, business analysis and integrated platform experience. Please confirm your availability for four days per week and ability to attend onsite in Sydney.