CityFibre

Salesforce Platform Lead

CityFibre  •  Reading, GB (Hybrid)  •  5 hours ago
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Job Description

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in London at least two days a week.

As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be.

Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives.

At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.

Joining us as a Salesforce Platform Lead

This is a high-impact, enterprise-level role where you’ll take ownership of one of our most critical platforms. You’ll lead the Salesforce platform end-to-end — shaping its strategy, ensuring its performance, and driving its continuous evolution. Acting as the organisation’s Salesforce authority, you’ll combine technical leadership, product ownership, and service management to deliver scalable, business-critical solutions.

You’ll receive a competitive salary, a performance related bonus and a flexible benefits package.

This is some of what you can expect to be doing:

  • Own and evolve the Salesforce platform strategy and roadmap, aligning to business priorities
  • Lead the design and delivery of enterprise-wide solutions across Sales, Service and Experience Clouds
  • Act as Product Owner, driving backlog prioritisation and delivering measurable business value
  • Take accountability for platform performance, including governance, reliability, and continuous improvement (SLAs, KPIs, optimisation)
  • Provide architectural leadership across integrations, data models, automation and security
  • Drive delivery across multiple teams and partners, ensuring quality, consistency and scalability
  • Work across enterprise systems (e.g. ServiceNow, ERP, integrations), ensuring seamless end-to-end processes
  • Champion innovation, leveraging AI, automation and integration capabilities to enhance performance and user experience

What you’ll bring to the role

You’ll bring a combination of platform leadership, technical depth and commercial awareness, with the ability to operate at scale and influence senior stakeholders. You’ll also have:

  • Proven experience in a senior Salesforce leadership role (Platform Lead, Architect or Product Owner) within a complex organisation
  • Strong expertise across Salesforce core clouds (Sales, Service, Experience) and deep understanding of platform architecture
  • Experience owning platform governance, performance and optimisation (e.g. SLAs, KPIs, service improvement)
  • Strong integration experience across enterprise systems (e.g. APIs, MuleSoft, ERP or ServiceNow)
  • A product mindset, with experience prioritising backlogs and delivering measurable outcomes
  • Experience leading multi-team delivery and working with partners/suppliers
  • Excellent stakeholder management skills, with the ability to influence at senior level
  • A passion for driving innovation, data quality, and continuous improvement, including AI and automation

Life at CityFibre

Everyone deserves to feel heard, valued and truly included. Working alongside our Employee Communities, we’re committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. That’s why we’re proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, a Disability Confident Leader, a Care Leaver Friendly Employer, and a signatory of the Armed Forces Covenant Gold Award.

We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life – including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family‑friendly policies.

Find out more about our culture, communities and benefits on our careers site.

Qualifications

Qualifications

  • Salesforce Certified Application Architect, or Sales Cloud / Service Cloud Consultant (essential)
  • Salesforce Business Analyst Certification (or equivalent experience in product ownership)
  • SAFe Product Owner / Product Manager (POPM) or equivalent Agile certification

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!

CityFibre

About CityFibre

At CityFibre, we’re building a new, intelligent, open-access fibre network, purpose built for the data age. We’re upgrading communities across the country, giving people a better foundation for their digital lives, enabling businesses to innovate, and helping to strengthen the UK economy.

Our national networks are expanding rapidly, and we are already the network of choice for major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen, as well as dozens of exciting smaller providers.

Using our networks, our customers can provide theirs, be they homes, businesses, schools, or hospitals with broadband, Ethernet and mobile connections so quick and reliable, you can practically take them for granted.

With almost two million premises already passed, our fully financed rollout programme is on track to serve a third of the UK. That’s around 8m homes, 800k businesses, 400k local authority sites and 250k 5G access points that will soon have access to the UK’s finest digital infrastructure.

Industry
Telecommunications
Company Size
1,001-5,000 employees
Headquarters
London, GB
Year Founded
2011
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