Job Description

About Us:

At Fitness Passport, we are driven by a clear purpose — to make fitness more accessible, so more people can lead active and healthier lives. Established in 2006, we’re a corporate health and fitness program partnering with the public sector, corporate employers, and leading fitness facilities across Australia and New Zealand, providing members with access to a wide range of gyms and wellness resources.

As we enter an exciting new phase of growth, Fitness Passport is executing an ambitious strategy while keeping our member experience a top priority.

The Role:

We’re looking for our first Salesforce Platform Lead to help drive the roadmap scale Fitness Passports CRM journey.

This role is responsible for the day-to-day administration, support, and continuous improvement of the Salesforce platform. You will ensure Salesforce is stable, secure, well-configured, and aligned to business processes, while providing L1–L2 support to internal users. The role also acts as a key liaison between business stakeholders, delivery partners, and the broader technology team to support enhancements, integrations, and platform optimisation.

What you will be doing:

• Administer Salesforce environments including user setup, profiles, permission sets, roles, and security controls.
• Configure and maintain Salesforce objects, fields, validation rules, flows, page layouts, record types, and reports.
• Own and maintain the Salesforce platform roadmap, aligned to business priorities and technology strategy.
• Proactively identify opportunities to improve sales, marketing, and operational workflows through Salesforce features, automation, and configuration.
• Assess new Salesforce capabilities and releases and determine their applicability and value to the organisation.
• Prioritise enhancements, technical improvements, and automation initiatives based on business impact and effort.
• Drive delivery of roadmap initiatives from idea through to implementation and adoption.
• Provide day-to-day Salesforce support to internal users, resolving issues and answering usage questions.
• Act as the primary Salesforce support liaison between business teams, technology, and delivery partners.
• Support Salesforce releases including testing, deployment coordination, and release communications.
• Assist with platform enhancements, integrations, and automation initiatives.
• Ensure Salesforce security best practices are followed, including least-privilege access and data protection controls.

About You:

• Certificate IV, Diploma, or Degree in Information Technology, Business Systems, or related discipline (or equivalent experience).
• Salesforce Administrator Certification.
• 2–4+ years’ experience as a Salesforce Administrator, CRM Administrator, or similar role.
• Hands-on experience administering Salesforce (Sales Cloud and Service Cloud experience preferred).
• Strong understanding of Salesforce security, profiles, permission sets, and data access.
• Experience creating reports, dashboards, and basic automations (Flows).
• Experience providing L1–L2 Salesforce support to business users.
• Strong documentation and communication skills.
• Ability to translate business needs into practical Salesforce solutions.
• Strong problem-solving and analytical skills.
• Demonstrated experience delivering Salesforce enhancements that improved business outcomes.
• Ability to think beyond administration and maintenance to identify value-adding opportunities.
• Experience owning or contributing to a platform roadmap or continuous improvement backlog.
• Strong stakeholder influencing skills and ability to challenge “how things have always been done”.

What You’ll Love:

Fitness Passport is officially a Great Place to Work® — again!

We’re proud of our culture, and even prouder of the people who make it what it is.

At Fitness Passport, we’re not just about providing access to great gyms and wellness facilities — we’ve also created a fantastic place to work. Our company values of Collaboration, Growth, Respect, Integrity and Wellbeing define our culture and the principles we use to operate our business.

We don’t just talk about wellness - we live it! Our BeneFit Passport Rewards Program and values-driven culture support your well-being inside and outside of work.

Here’s what’s waiting for you:

✅ Your very own Fitness Passport membership – access thousands of fitness facilities because we believe in what we offer

🌿 3 paid well-being days per year – because rest and recharge matter

🏡 Hybrid & flexible work – our Sydney-based team enjoys three days a week in our new head office

💻 Generous WFH allowance to support our hybrid model

🏋️‍♂️ Ongoing wellness perks – think fitness challenges, guest speakers, and more

👶 Paid parental leave to support you and your family

🧠 Mental health support through Clear Head & our Employee Assistance Program

🏆 Rewards & recognition – Earn Hero Points and get rewarded for your impact!

🎉 Regular social events to stay connected and celebrate wins

🐶 ‘Pawesome’ incentives like bring your dog to work day

How to Apply:

Click ‘Apply’ and you’ll be directed to Jobs by Employment Hero. If you don’t already have an account, simply sign up with your email address. It only takes 2 minutes to submit your application. If it’s a match, our Talent Team will be in touch for a quick screening call.

We can’t wait to meet you!