AI Success™

Job Description

About Brite
Brite Systems is an Information Technology company specializing in consulting and software development. We have successfully implemented solutions for the public and private sectors since 2006.

Brite is at the forefront of transforming how businesses connect with their customers. We leverage cutting-edge technology, data-driven strategies, and innovative solutions to deliver exceptional experiences that foster loyalty and drive growth. Our team is composed of passionate, skilled professionals who thrive in a dynamic, collaborative environment.

Brite, consistently ranked as one of the best places to work, is seeking a seasoned Salesforce Business Analyst with a robust background in Salesforce Service Cloud, Sales Cloud and Omni Studio. The ideal candidate will have a proven track record of excellence in requirement gathering and the ability to translate business needs into technical specifications. Experience in the Public Sector and Non-Profit organizations will be highly valued as we expand our services to meet the unique needs of these clients.
No sponsorship for this position. Due to nature of the specific projects, candidates may be required to pass a federal background check/clearance (as required).

Key Responsibilities:

Conduct in-depth analysis of our clients’ business processes and requirements to fully understand their needs and document their Salesforce requirements.
Utilize expertise in Salesforce Service Cloud, Sales Cloud and Omni Studio to design and implement solutions that enhance client engagement and operational efficiency.
Transform business requirements into well-architected solutions that best leverage the Salesforce platform.
Create detailed business requirement documentation, user stories, and to-be process flow diagrams.
Serve as a liaison between the business units, technology teams, and support teams to ensure effective implementation.
Provide guidance on best practices and governance for Salesforce usage within the Public Sector and Non-Profit domains.
Conduct user acceptance testing and ensure user adoption of new features and functionalities.
Stay current with Salesforce releases and corresponding documentation and provide new functionalities and solutions as needed.

Qualifications:

Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
Minimum of 3 years of experience as a Salesforce Business Analyst.
Salesforce Administrator certification preferred.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
Strong analytical and problem-solving skills with high attention to detail.
Exceptional verbal and written communication skills, with an ability to express complex technical concepts in business terms.
Strong interpersonal skills, with a demonstrated ability to work in a collaborative team environment.
Experience working with Public Sector and Non-Profit organizations is highly desirable.

Why Join Brite?
• Be part of a company that values innovation, creativity, and a customer-centric approach.
• Work with a team of talented professionals in a supportive, collaborative environment.
• Enjoy a competitive salary, comprehensive benefits package, including 401(k) match, to help secure your financial future.
• Proudly work for a company recognized as one of the best places to work, where we prioritize employee satisfaction and well-being.
• Immerse yourself in a fun and dynamic culture that celebrates success, encourages creativity, and fosters continuous learning and development.
Please submit your resume, cover letter, and any relevant certifications. In your cover letter, highlight your experience with Salesforce Business analysts’ skills, and how you can contribute to the success of Brite’s initiatives.

Brite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Recruitment Fraud Alert! There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Brite Systems employees or recruiters. Please be aware that Brite Systems does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up; and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. We encourage you to review and apply to our available job openings at Brite Systems website. For more information on avoiding and reporting scams, please visit the Federal Trade Commissions job scams website.

About Brite

At Brite Systems, we don’t just implement software — we accelerate missions.

We’re a Salesforce Summit Partner with a 4.9/5 customer rating on AppExchange and a reputation for delivering results across state governments, federal agencies, nonprofits, and commercial enterprises. Our Enlite AI accelerator is transforming how agencies implement solutions in Health and Human Services — including Child Welfare (prevention and intervention), Child Care Licensing, Adult Protective Services, Medicaid HCBS, Behavioral Health, No Wrong Door, and Aging-related programs such as Area Agencies on Aging (AAA) and State Units on Aging.

We also support local government health initiatives using Salesforce Health Cloud, helping communities modernize care delivery and coordination at scale.

Brite has delivered high-impact solutions for government agencies in Indiana, Colorado, Vermont, North Carolina, Tennessee, New Jersey, Florida, South Carolina, New Hampshire, and Ohio — consistently earning praise for speed, innovation, and quality.

Our team brings deep experience across cloud-native development (AWS), data integrations, enterprise modernization, and compliance-driven transformation.

What sets us apart?

• Proven success in Aging Services (APS, AAA), Child Welfare, Behavioral Health, Child Care, No Wrong Door, Grants Management, Licensing and Nonprofit CRM

• Lightning-fast Salesforce implementations powered by Enlite

• High employee retention = low project risk

• Deep public sector expertise + growing commercial & federal practice

We’re one of the fastest-growing cloud and AI solutions companies in the U.S. — and we’re just getting started.

Let’s build what’s next.

https://appexchange.salesforce.com/appxConsultingListingDetail?listingId=a0N3A00000FMfK5UAL

Industry

IT & Software

Company Size

51-200 employees

Headquarters

Washington, District of Columbia

Year Founded

2006

Website

britesys.com

Social Media

Salesforce Non Profit Cloud Business Analyst

Job Description

About Brite