Job Description

General Information

Position

Salesforce Marketing Cloud Technical Consultant | Serbia

Work arrangement

Full-time

City

Belgrade

Country

Serbia

Department

Consulting

Team

Customer

Area of interest

Consulting

Way of work

Hybrid

Description & Requirements

Who we are looking for

Join Deloitte Digital's Marketing Technology team and help some of the world's leading brands create meaningful customer engagement through Salesforce Marketing Cloud.

We are looking for professionals who enjoy working closely with clients to deliver, optimize, and continuously evolve marketing programs across channels such as email, SMS, push notifications, and WhatsApp. This role is ideal for people who are passionate about customer engagement, marketing automation, and building long-term value rather than focusing solely on one-time implementations.

We believe great Salesforce Marketing Cloud professionals combine platform expertise with a strong understanding of marketing. They understand how customer journeys are designed, how campaigns drive business outcomes, and how technology can be used to improve customer experiences at scale.

We are particularly interested in professionals who are curious about how AI and automation can transform marketing operations. Beyond campaign execution, we encourage our teams to experiment with new technologies, simplify delivery processes, build accelerators, and identify innovative ways to help clients achieve more with less effort.

If you enjoy solving business challenges, optimizing ways of working, and finding opportunities to make marketing operations more effective, we would love to hear from you.

Requirements

• 2+ years of experience working with Salesforce Marketing Cloud.
• Hands-on experience with Salesforce Marketing Cloud Engagement and an interest in emerging Salesforce Marketing capabilities, including Marketing Cloud Next, AI-powered customer engagement, and new interaction channels.
• Experience designing, building, and executing customer engagement programs across multiple channels, including Email, SMS, Mobile Push, WhatsApp, Web, and other personalized customer touchpoints.
• Hands-on experience with Salesforce Marketing Cloud capabilities such as Journey Builder, Automation Studio, Content Builder, Email Studio, SQL, AMPscript, and audience segmentation.
• Understanding of customer engagement strategies, customer journeys, personalization, lifecycle marketing, campaign optimization, and marketing automation best practices. You understand not only how to build campaigns, but also what drives customer response, engagement, conversion, retention, and business outcomes.
• Ability to collaborate with marketing, CRM, and business stakeholders and translate requirements into practical platform solutions.
• Strong problem-solving skills and a continuous improvement mindset.
• Interest in AI, automation, and innovation, with a desire to improve how marketing is delivered through process optimization, reusable assets, accelerators, templates, internal tools, and AI-enabled solutions that increase quality, scalability, and efficiency.
• We particularly value professionals who enjoy building long-term client relationships, becoming trusted advisors, and continuously evolving customer engagement programs over time rather than focusing exclusively on short-term implementation projects.
• Salesforce Marketing Cloud certifications will be considered a plus.
• Strong written and spoken English (B2 level or higher).

Your future role

• As a Salesforce Marketing Cloud Engagement Consultant, you will work with international clients to operate, enhance, and optimize enterprise-scale customer engagement programs.
• You will be responsible for designing, building, and executing customer journeys, campaigns, and automations across multiple communication channels. Working closely with marketing, CRM, and business stakeholders, you will help clients improve how they engage with their customers and maximize the value of their Salesforce Marketing Cloud investments.
• Unlike purely implementation-focused roles, this position is centered around long-term client partnerships and continuous platform evolution. You will become a trusted advisor helping clients improve campaign performance, customer experiences, operational effectiveness, and marketing outcomes over time.
• A key part of this role will involve identifying opportunities to improve processes, automate repetitive activities, simplify ways of working, and increase delivery efficiency. We are looking for people who proactively challenge existing approaches and continuously look for smarter ways to deliver value.
• Innovation is an important part of our culture. We encourage our teams to explore how AI, automation, and emerging technologies can improve both client outcomes and internal delivery processes. You will have opportunities to experiment with AI-assisted campaign development, content creation, quality assurance, delivery automation, and operational optimization initiatives.
• You will also contribute to the development of accelerators, templates, frameworks, and internal tools that help scale delivery and bring innovation across multiple client engagements.
• While Salesforce Marketing Cloud Engagement will be your primary platform, you will also have opportunities to expand your expertise across the broader customer engagement ecosystem. Depending on client needs and your personal development goals, you may gain exposure to Marketing Cloud Next, Personalization, Data Cloud, Agentforce, Customer Data Platforms, and other technologies shaping the future of customer engagement.
• Over time, you will deepen your expertise in customer engagement, marketing technology, and Salesforce solutions while taking on increasing ownership of client relationships, solution design, and delivery leadership.

What we offer

At Deloitte Digital, you will have the opportunity to develop deep expertise in one of the world's leading customer engagement platforms while working with some of the most recognized global brands.

This role offers a unique opportunity to become a long-term strategic partner to clients rather than moving between short-term implementation projects. You will be able to see the direct impact of your work as customer engagement programs evolve, mature, and deliver measurable business results.

You will join a rapidly growing Marketing Technology practice that combines consulting expertise, marketing strategy, platform specialization, and innovation. Our culture emphasizes collaboration, accountability, continuous learning, and knowledge sharing.

Beyond day-to-day campaign delivery, you will have the opportunity to actively shape how Deloitte delivers Marketing Technology services in the future. We continuously invest in AI-driven capabilities, delivery automation, reusable frameworks, accelerators, and proprietary tools that help our teams work more efficiently and create greater value for clients.

We actively invest in certifications and professional development. You will have access to Salesforce certification paths, structured learning programs, mentoring, and hands-on opportunities to build expertise across both established and emerging customer engagement technologies.

Most importantly, you will work in an environment that values ownership, innovation, continuous improvement, and long-term client relationships, enabling you to build both deep platform expertise and a rewarding long-term career.

Selection process

What you only must do is to take the first step – press the apply button and send us your CV, go through all the stages of the recruitment process:

• Apply, followed by Assessment & HR screening
• Technical interview with our managers

Then, last thing to do will be to sign a contract with us. Deloitte is simply your best choice.

About Deloitte

In Deloitte we support leading global organizations in optimizing and transforming their organizations. This also relates to their finance function. Our consultants offer insights, capabilities, and solutions that change the way these organizations operate and make people-related decisions.

We are currently building in Poland a dedicated team which will focus on advisory in the area of Finance & Performance. The Team will advise our Clients in complex issues relating to i.a. Reporting, Budgeting, Controlling processes. We are looking for high-energy, committed and ambitious people to join our advisory practice. Next to advising on most sophisticated and challenging issues relating to the above mentioned areas, our Consulting professionals will also advise on potential solutions leading to optimisation of the above mentioned processes. This will also include applying the newest technologies.

Are you ready to join our team and help our clients imagine, deliver, and run their future?

#LI-NB1