EXL

Salesforce Marketing Cloud Next with Agentforce

EXL  •  Bengaluru, IN (Onsite)  •  4 hours ago
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Job Description

Role Name - Salesforce Marketing Cloud with Agentforce

Band - C1

Location - Bengaluru

Key Responsibilities

  • Lead the design and implementation of B2B Marketing Use Cases around Customer Journey Optimization
  • Collaborate with clients and stakeholders to translate business requirements into scalable technical solutions
  • Drive marketing transformation initiatives using Salesforce Marketing Cloud and related tools
  • Lead and mentor a team of 1-2 developers and consultants
  • Design and implement customer segmentation strategies and targeted marketing campaigns
  • Ensure best practices in solution design, data management, and system integration
  • Provide technical leadership across Salesforce Einstein and Agentforce capabilities

Must-Have Skills & Experience

  • 5–8 years of industry experience with strong hands-on expertise in Salesforce Marketing technologies
  • Certified in Salesforce Marketing Cloud and Data Cloud (Data 360)
  • Proven experience in a client-facing role working with multiple stakeholders
  • Demonstrated leadership experience managing a team of at least 2 members
  • Advanced working knowledge of Salesforce Marketing Cloud (Marketing Cloud Next or Advanced)
  • Strong expertise in Salesforce Einstein and Saleforce Agentforce
  • Solid understanding of marketing domain, preferably in a B2B environment
  • Experience in customer segmentation and campaign design
  • Experience with Automation Builder, Contact Builder, Data Views
  • Experience with Salesforce Data Cloud (Data 360)
  • Strong data modeling skills and proficiency in SQL

Nice-to-Have Skills

  • Experience with Marketing Cloud Personalization, Pages, and Email personalization, Journey Builer, SSJS and Amp script
  • Lead the design and implementation of B2B Marketing Use Cases around Customer Journey Optimization
  • Collaborate with clients and stakeholders to translate business requirements into scalable technical solutions
  • Drive marketing transformation initiatives using Salesforce Marketing Cloud and related tools
  • Lead and mentor a team of 1-2 developers and consultants
  • Design and implement customer segmentation strategies and targeted marketing campaigns
  • Ensure best practices in solution design, data management, and system integration
  • Provide technical leadership across Salesforce Einstein and Agentforce capabilities
  • 5–8 years of industry experience with strong hands-on expertise in Salesforce Marketing technologies
  • Certified in Salesforce Marketing Cloud and Data Cloud (Data 360)
  • Proven experience in a client-facing role working with multiple stakeholders
  • Demonstrated leadership experience managing a team of at least 2 members
  • Advanced working knowledge of Salesforce Marketing Cloud (Marketing Cloud Next or Advanced)
  • Strong expertise in Salesforce Einstein and Saleforce Agentforce
  • Solid understanding of marketing domain, preferably in a B2B environment
  • Experience in customer segmentation and campaign design
  • Experience with Automation Builder, Contact Builder, Data Views
  • Experience with Salesforce Data Cloud (Data 360)
  • Strong data modeling skills and proficiency in SQL
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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