Job Description

Experience: 8–9 years

Certification: Salesforce Certified (mandatory)

We are seeking a seasoned Salesforce Lead with strong expertise in Agentforce, Sales Cloud, Service Cloud, and Experience Cloud Exposure to other Salesforce Clouds will be considered a plus. The ideal candidate will be responsible for leading Salesforce initiatives, architecting solutions, and guiding teams to deliver scalable and efficient CRM implementations.

Key Responsibilities

• Lead end-to-end Salesforce implementations across multiple clouds (Sales, Service, Experience, Agentforce).
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Design, develop, and deploy scalable Salesforce solutions aligned with best practices.
• Manage and mentor a team of Salesforce developers and administrators.
• Ensure integration of Salesforce with other enterprise systems.
• Oversee system maintenance, upgrades, and enhancements.
• Drive adoption and provide training/support to end-users.
• Stay updated with Salesforce releases and leverage new features for business benefit.

Required Skills & Qualifications

• 8–9 years of overall IT experience with at least 6+ years in Salesforce.
• Strong hands-on expertise in Agentforce, Sales Cloud, Service Cloud, and Experience Cloud
• Exposure to additional Salesforce Clouds (e.g., Marketing, Commerce, Health) is a plus.
• Salesforce Certification(s) required (Administrator, Developer, Architect, or Consultant).
• Proven experience in solution design, architecture, and leading Salesforce projects.
• Strong understanding of Apex, Visualforce, Lightning Components, and Salesforce APIs.
• Excellent communication, leadership, and stakeholder management skills.

Preferred Attributes

• Experience working in Agile environments.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and analytical skills.
• Passion for innovation and continuous improvement