OSI Digital

Salesforce Lead

OSI Digital  •  $40k - $130k/yr  •  Toronto, CA (Onsite)  •  25 days ago
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Job Description

Role: Salesforce Lead
Position Type:  Full time
Location: Toronto, Canada


Roles and Responsibilities
  • Lead the design, architecture, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Experience with Data Cloud is a strong plus.
  • Act as the primary Salesforce solution advisor to business stakeholders, translating business requirements into scalable Salesforce architecture and implementation strategies.
  • Provide technical leadership and guidance to Salesforce developers, administrators, and integration teams across onshore and offshore delivery models.
  • Design and oversee implementation using Salesforce declarative capabilities and programmatic development (Apex, Triggers, LWCs, Batch Jobs, Platform Events, Flows).
  • Define and implement integration architecture with external systems using APIs, middleware, event-driven architecture, and Salesforce integration best practices.
  • Lead the design and optimization of business processes across Sales, Service, and customer engagement workflows.
  • Drive Salesforce governance, best practices, code quality, and development standards across the implementation lifecycle.
  • Collaborate with enterprise architects, product owners, and cross-functional teams to ensure Salesforce solutions align with enterprise architecture and business strategy.
  • Lead Agile delivery teams, including sprint planning, backlog refinement, architecture reviews, and technical design sessions.
  • Mentor and coach Salesforce developers and administrators on architecture patterns, development practices, and platform capabilities.
  • Provide guidance on data architecture, data migration strategies, and data governance within Salesforce.
  • Oversee Salesforce CPQ implementations, including pricing strategies, price rules, approval processes, and quote lifecycle management (preferred).
  • Participate in client workshops, solution discovery sessions, and roadmap planning to define long-term Salesforce strategy.
  • Drive Lightning Experience adoption and migration strategies where applicable.
  • Ensure alignment with security, compliance, and Salesforce platform governance frameworks.


Skills and Qualifications
  • 10+ years of CRM and enterprise application experience, with 7+ years in Salesforce platform implementations.
  • Strong expertise across Sales Cloud, Service Cloud, and Experience Cloud solution architecture.
  • Deep technical knowledge of Apex, Triggers, Lightning Web Components (LWC), SOQL, Platform Events, and Salesforce Flows.
  • Proven experience in Salesforce solution architecture, enterprise integration design, and scalable platform design.
  • Experience leading large-scale Salesforce implementations and transformation programs.
  • Strong knowledge of Salesforce data model design, data migration strategies, and data governance.
  • Experience with Salesforce CPQ (Advanced Approvals, Price Rules, Quote Configuration) is preferred.
  • Strong understanding of integration patterns including REST/SOAP APIs, middleware platforms, and event-driven architectures.
  • Demonstrated ability to lead distributed teams and manage complex delivery environments.
  • Exceptional stakeholder management, client communication, and presentation skills.
  • Strong experience with Agile methodologies and delivery frameworks.
  • Salesforce certifications such as Application Architect, System Architect certifications are highly desirable.
  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent experience.
OSI Digital

About OSI Digital

Established in California in 1993, OSI Digital has grown into a truly global business and technology solutions provider — committed to helping organizations transform, perform and thrive in today’s digital economy. We operate at the intersection of business and technology, integrating industry insight, technical excellence and data-driven innovation to deliver measurable results and sustainable growth.

We believe people are at the heart of every successful digital journey. Our team of trusted advisors, creative problem-solvers and technical experts partner closely with customers to understand their unique challenges, shape strategic direction and deliver end-to-end solutions. From enterprise applications to analytics to cloud and cybersecurity, we help unlock the full value of data, systems and processes.

With operations spanning eight countries, OSI Digital supports customers from start-ups to Fortune 500 organizations across multiple industries. We combine global scale with local expertise, enabling us to respond swiftly, deploy efficiently and deliver in regions across the Americas, EMEA and APAC. We pride ourselves on our ability to understand complex business

realities and translate them into smart, scalable, cost-effective solutions. From strategy to execution to ongoing optimization, OSI Digital delivers with passion, precision and purpose. Our clients don’t simply complete projects — they realize competitive advantage.

With a footprint that spans North America, Asia-Pacific, the Middle East, and Europe, OSI Digital operates offices in the United States, Canada, India, the Philippines, Dubai, Australia, Malaysia, and the United Kingdom. Our primary offshore Delivery Center of Excellence is based at our

state-of-the-art campus in Hyderabad, India, supported by additional strategic hubs in Chennai, Delhi, and Bangalore.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Calabasas, California
Year Founded
Unknown
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