Introduction:
The Salesforce Engineer will be responsible for the technical architecture, development, and maintenance of the Salesforce ecosystem. This role focuses on transitioning manual, document-heavy processes into high-efficiency automated digital workflows to scale our impact.
Key Responsibilities
1. Process Automation & Workflow Design
· Design and implement Salesforce Flows to replace manual entry, such as auto-populating.
· Develop automation triggers
· Implement complex business logic, such as the "Full Box" rule, where the system automatically converts orders of 6 or more single units into a box SKU.
2. Systems Integration & Order Management
· Manage the lifecycle of online orders, implementing auto-accounting approval triggers for Credit Card and Account Balance payments.
· Automate the generation of Accounting Tasks for "Bill Me" orders to streamline the invoicing process.
· Transition legacy Excel Macro-based tools into native Salesforce "Order Builders" to prevent data loss and improve reporting accuracy.
3. Data Integrity & Lifecycle Support
· Enforce strict data validation rules to maintain a clean database.
· Configure Custom Metadata and Object Relationships between Campaigns
· Clear "System Information" fields automatically during order revisions to ensure accurate audit trails.
Qualifications
· Salesforce Expertise: Advanced knowledge of Salesforce Flow Builder, Apex Triggers, and Validation Rules.
· Data Management: Proficiency in managing complex account hierarchies (e.g., School Districts as Parent Accounts).
· Operational Insight: Ability to translate Standard Operating Procedures (SOPs) into technical functional requirements.
· Tools: Familiarity with Salesforce Mobile App, SharePoint integrations, and legacy Excel macros.
What we offer:
Premier is a leading provider of tailored, knowledge process outsourcing solutions to enhance business outcomes for diverse industries, including financial services, healthcare, consumer products, e-commerce, and home services. We strive to become a seamless extension of our clients' business processes by aligning with their culture, values, and objectives. Through a global footprint of a dedicated workforce and technology-driven solutions, we offer unique co-sourcing services—an innovative hybrid outsourcing approach—across key, impactful business functions via a right-shoring model.
Premier NX has delivered exceptional client value since 2003, earning 85% client CSAT and NPS 20% higher than the industry average.
