Job Description

Key ResponsibilitiesJira Ticket Ownership & Delivery

• Own assigned Jira tickets from analysis and estimation through development, testing, and deployment
• Troubleshoot production issues and deliver timely fixes
• Identify enhancement opportunities from recurring support requests

Hands-On Salesforce Development

• Build and enhance Apex classes, triggers, test classes, and Lightning Web Components
• Develop scalable, maintainable solutions aligned with Salesforce best practices
• Support integration-related work (APIs, middleware coordination) with boundary systems BI, ERP etc.

Advanced Salesforce Administration

• Perform complex configuration: Flows, Permission Sets, Validation Rules, Page Layouts, Assignment Rules, Approval Processes
• Manage data operations (data loads, cleansing, deduplication)
• Maintain system security, user access, and metadata hygiene

Process Excellence

• Knowledge on Salesforce best practices and solution design
• Contribute to continuous improvement of processes, documentation, and standards

Key ResponsibilitiesJira Ticket Ownership & Delivery

• Own assigned Jira tickets from analysis and estimation through development, testing, and deployment
• Troubleshoot production issues and deliver timely fixes
• Identify enhancement opportunities from recurring support requests

Hands-On Salesforce Development

• Build and enhance Apex classes, triggers, test classes, and Lightning Web Components
• Develop scalable, maintainable solutions aligned with Salesforce best practices
• Support integration-related work (APIs, middleware coordination) with boundary systems BI, ERP etc.

Advanced Salesforce Administration

• Perform complex configuration: Flows, Permission Sets, Validation Rules, Page Layouts, Assignment Rules, Approval Processes
• Manage data operations (data loads, cleansing, deduplication)
• Maintain system security, user access, and metadata hygiene

Process Excellence

• Knowledge on Salesforce best practices and solution design
• Contribute to continuous improvement of processes, documentation, and standards

Required experience and qualifications

• 6–10 years of Salesforce experience across development and administration
• Strong hands-on skills in Apex, LWC, SOQL, and Flow Builder
• Excellent understanding of Salesforce data model, security model, and platform capabilities
• Experience working in Agile environments with Jira
• Strong communication skills
• Salesforce certifications (Admin, Platform Developer I/II) are a plus

Semicon experience is not required for Offshore role.
At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.