Job Description

Introduction

At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic

consulting and global leadership management approach. Our solutions are designed exclusively for

emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the

demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that

has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation

within the IT outsourcing industry while developing your skillset with opportunities for internal growth.

Senior Salesforce Developer responsible for hands-on configuration and custom development across the

Salesforce platform, primarily supporting Patient Services use cases across Health Cloud, Service

Cloud, Experience Cloud, and enterprise integrations. This role executes solution designs created by the

Salesforce Architect and works closely with Business Analysts, PMO, QA, and cross-functional business

teams. This is an individual contributor role. No travel. Fully remote. Healthcare-oriented Salesforce roles

commonly center on Health Cloud, Service Cloud, digital engagement, and secure integration patterns,

which aligns well with this structure.

Core Responsibilities

• Implement Salesforce solutions using configuration and custom code aligned to approved

architecture and functional designs

• Develop and maintain Apex (classes, triggers, async processing), Lightning Web Components (LWC),

and Flows

• Build and support patient services workflows, including intake, case management, enrollment

support, benefit verification support, care coordination, and service request handling

• Deliver Service Cloud capabilities such as case management, Omnichannel routing, entitlements,

email-to-case, and agent productivity enhancements

• Support Health Cloud or similar patient-centric data models, care programs, and engagement

processes where applicable

• Design and implement integrations using MuleSoft or similar middleware, including REST/SOAP APIs,

event-driven patterns, and external platform connectivity

• Support integration reliability practices including monitoring, error handling, retries, and idempotent

processing

• Participate in sprint planning, backlog refinement, and technical design reviews within Agile delivery

teams

• Write unit tests, support SIT/UAT, and resolve defects across development and release cycles

• Support regulated life sciences and patient services delivery requirements, including validation,

auditability, traceability, and change control

• Follow SDLC and CI/CD release practices and contribute to stable, scalable production support

Required Qualifications

• 4+ years of Salesforce development experience

• Strong hands-on experience with Apex, LWC, Flows, SOQL, and Salesforce data modeling

• Experience with multiple Salesforce clouds, with Service Cloud required and Health Cloud preferred

• Experience building and supporting enterprise integrations

• Experience with DevOps practices including Git, SFDX, and CI/CD tools

• Experience working in Agile delivery teams

Required Salesforce Certifications

• Salesforce Platform Developer I

• Salesforce Administrator preferred, or equivalent hands-on experience

Nice to Have

• Life sciences, healthcare, or patient services project experience

• Experience with Health Cloud, Experience Cloud, or patient support portals

• Experience with Life Sciences Cloud

• Exposure to benefit verification, prior authorization, patient onboarding, adherence, or support

program workflows

• Exposure to GxP-regulated, validated, or privacy-sensitive environments

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the

workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion,

sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected

characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based

solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job

described, and may be amended at any time at the sole discretion of the Employer.