Job Description
Salesforce Developer (Expert)
Schaerbeek, Brussels, Belgium (Hybrid)
Start Date: June 2026
We are looking for an Expert Salesforce Developer to support large-scale projects and fundamental enhancements to a Service Cloud-based platform used as a central contact solution.
You will play a key role in evolving a case-centric Salesforce Service Cloud environment, integrating with multiple systems and supporting high-volume customer interactions across channels.
Key Responsibilities
Develop, configure, and maintain Salesforce Service Cloud solutions
Deliver high-quality coding, testing, and debugging of Salesforce applications
Support and implement major system changes and enhancements
Work on integration projects between Salesforce and third-party services
Contribute to telephony integration (e.g., migration to Service Cloud Voice)
Collaborate closely with the product owner and stakeholders
Ensure smooth operation of a case-driven customer service platform
Analyze and resolve technical issues in a complex integrated environment
Proactively suggest improvements and stay up to date with new Salesforce capabilities
Requirements
Minimum 5+ years of experience with Salesforce Service Cloud development and configuration
Minimum 8+ years of overall development experience
Strong expertise in coding, testing, and debugging
Experience with Salesforce integrations (REST APIs, third-party systems)
Knowledge of Salesforce APEX
Strong analytical and problem-solving skills
Ability to work independently and take ownership
Excellent communication skills and team collaboration
Fluent in Dutch (C2 level required)
Nice to Have
Experience leading development teams or coaching developers
Experience with telephony integrations (e.g., OpenCTI, Service Cloud Voice)
Experience working in Agile environments
Familiarity with contact center solutions and case management systems
Additional Details
Full-time role (100%)
Hybrid working model
Contract until June 2027
Involvement in key milestones, including telephony migration by 2026
If you are a hands-on Salesforce expert who enjoys working on complex, integrated platforms and driving impactful system improvements, this role offers a great opportunity to contribute to a high-visibility service environment.
