Job Description

Deliver Salesforce technical solutions and integrations within the CoE Build & Deliver pillar. The Technical Specialist develops, tests and deploys features and fixes across Salesforce products, contributes to technical debt reduction, and supports troubleshooting for complex issues.

Responsibilities

• Develop and enhance Salesforce functionality using Apex, LWC, flows, and declarative configuration where appropriate.
• Build and maintain integrations (APIs, middleware, batch/async processes) aligned with security and data standards.
• Execute unit testing, participate in system/integration testing, and support UAT defect fixes.
• Support deployments and post-release stabilisation; follow change controls and release procedures.
• Troubleshoot defects and incidents; support RCA and implement corrective/preventive actions.
• Contribute to refactoring and technical debt reduction initiatives, improving maintainability and performance
• Maintain documentation for developed components, integrations, and operational runbooks

Functional Skills and Knowledge

• Hands-on Salesforce development and configuration skills (Apex, LWC, Flows, data model, security/sharing).
• Working knowledge of integration patterns and tools; ability to work with APIs and external systems.
• Familiarity with DevOps practices (Git, CI/CD, release management) and quality practices (testing, code reviews).
• Analytical troubleshooting skills and attention to detail.
  
  

Job Requirement

• Bachelor’s degree in Computing, Information Technology, or related field.
• 2–5 years of experience on the Salesforce platform (development, configuration and/or integrations).
• Salesforce certifications preferred (e.g., Platform Developer I, Administrator, relevant specialist certs).
• Ability to work collaboratively in an Agile delivery model.