Job Description

About Cronos Europa Portugal

Cronos Europa Portugal is the Lisbon delivery centre of Cronos Europa, part of the Cronos Group — a technology federation of 9,000+ professionals and 500+ competence centres across Europe. From our office at IDB Lisbon we deliver application development, architecture, and IT operations for major European organisations, working as an integrated nearshore extension of our clients' teams.

Responsibilities:

• Develop and maintain Salesforce Service Cloud solutions supporting customer service operations.
• Configure and customize Salesforce using Apex, Flows, Lightning Web Components (LWC), Aura Components, validation rules, and platform setup.
• Translate business requirements into scalable and sustainable technical solutions.
• Work within an enterprise-scale Salesforce Platform and Service Cloud data model.
• Write and maintain unit and integration tests as part of the development lifecycle.
• Build and maintain integrations between Salesforce and enterprise systems through APIs.
• Collaborate with Azure-based middleware when required by integration architectures.
• Ensure integrations are robust, observable, and fail predictably.
• Work with Git version control and established CI/CD pipelines.
• Participate actively in Agile ceremonies, including refinement sessions, sprint planning, reviews, and retrospectives.
• Collaborate closely with architects, QA teams, and fellow developers.
• Support deployments, troubleshooting activities, and continuous platform improvements.

Technical skills:

• Minimum 4 years of hands-on Salesforce development experience.
• Strong expertise in Apex, Lightning Web Components (LWC), and Aura.
• Solid Salesforce configuration experience, including Flows, validation rules, and platform administration.
• Strong knowledge of Salesforce Service Cloud and Salesforce Platform.
• Experience developing and maintaining API-based integrations.
• Strong SOQL skills, including querying and optimizing enterprise-scale data volumes.
• Good understanding of the Salesforce security and data model.
• Experience with Git and CI/CD practices.
• Experience writing unit and integration tests.
• Familiarity with Agile methodologies and ways of working.
• Fluent English is mandatory.

Nice to have:

• Salesforce Platform Developer I and/or II certification.
• Experience integrating Salesforce with Azure middleware.
• Contact center integration experience.
• Exposure to AI-enabled customer service solutions.
• Knowledge of customer service operations and processes.
• Experience in multi-country or multi-market Salesforce implementations.
• Background in customer service, contact center, or after-sales operations.
• Experience within automotive, manufacturing, or large-scale B2C service environments.
• German or other European languages.

Profile:

• Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.
• Proactive professional who takes ownership and seeks information independently.
• Confident in challenging stakeholders constructively and respectfully.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts clearly.
• Collaborative team player who works effectively within Agile teams.
• Structured, reliable, and committed to delivering high-quality work.
• Curious and eager to learn new Salesforce features, technologies, and industry trends.
• Fluency in English is required.

Work Model:

• Location: Cronos Europa Portugal, in Lisbon.
• Engagement: Full-time.
• Office Presence: Minimum 3 days per week onsite in Lisbon.
• Travel: Occasional travel to the client's locations.

Why Cronos Group?

We'll propose you:

• An attractive salary package.
• A good work-life balance environment.
• The assurance of working with cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills through tailor-made training programs adapted to your career goals.
• A friendly and collaborative working environment.

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!