Job Description

• Melbourne, Victoria | CBD Head Office
• Permanent Full Time | Hybrid Working
• Competitive Salary | Attractive Discounts on RACV Products

Great things start here

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With licence to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

About the Opportunity

This is a newly created opportunity for a Salesforce AI Developer to join RACV’s Salesforce team and help accelerate the safe and practical adoption of AI-enabled capabilities across our Salesforce platform.

In this role, you’ll work on the design, development and implementation of Salesforce AI and automation solutions, with a strong focus on Agentforce, AI-assisted service experiences, integrations, secure automation and scalable Salesforce development practices

You’ll collaborate closely with Technical Leads, Architects, Product teams, Data & AI teams, Cyber Security, Business Analysts and delivery squads to turn emerging AI opportunities into well-governed, maintainable and measurable Salesforce solutions.

Key responsibilities include

• Design, build, test and deploy Salesforce AI-enabled solutions using Agentforce and related Salesforce platform capabilities
• Develop Salesforce components, services and integrations that support AI-assisted workflows and intelligent automation.
• Build secure and maintainable Salesforce solutions using Apex, Lightning Web Components, flows, APIs and platform configuration.
• Support the creation of agent actions, automation patterns and system integrations that allow AI-enabled experiences to interact safely with business processes.
• Work with Architects and Technical Leads to ensure AI solutions align with enterprise architecture, security, privacy and engineering standards.
• Partner with Product Owners, Business Analysts and stakeholders to understand business problems and identify practical AI-enabled solution patterns.
• Integrate Salesforce with enterprise systems, data services and APIs to support end-to-end AI and automation use cases.
• Apply strong software engineering practices across code quality, peer reviews, testing, CI/CD, observability and documentation.
• Support proof-of-concepts and innovation activities while maintaining delivery discipline and governance.
• Identify risks, technical constraints and implementation considerations for AI-enabled Salesforce solutions.
• Contribute to standards, reusable patterns and guardrails for responsible use of Agentforce and generative AI capabilities.
• Support team capability uplift by sharing knowledge and helping developers adopt AI-assisted engineering practices responsibly.

What you’ll need to be successful

• Strong Salesforce development experience across Apex, Lightning Web Components, flows and platform configuration.
• Experience designing and implementing Salesforce integrations using APIs and enterprise integration patterns.
• Good understanding of AI concepts, including generative AI, large language models, prompts, grounding, agent actions, automation and responsible AI considerations.
• Exposure to Salesforce Agentforce, Einstein, Salesforce AI capabilities or similar agent-based platforms.
• Ability to translate business use cases into clear technical designs and implementation plans.
• Experience building secure, scalable and maintainable solutions in complex enterprise environments.
• Strong understanding of software engineering practices, including CI/CD, source control, testing, code reviews and release management.
• Ability to work with cross-functional teams across Architecture, Data & AI, Cyber, Product and Delivery.
• Strong problem-solving skills and willingness to work through ambiguity in emerging technology areas.
• Good communication skills, with the ability to explain AI and technical concepts in plain English.
• A responsible, curious and pragmatic mindset — balancing innovation with safety, quality and governance.

Highly regarded

• Salesforce Platform Developer I or II certification.
• Salesforce AI Associate, AI Specialist or relevant Agentforce certification.
• Experience with Salesforce Data Cloud, Knowledge, Service Cloud or Experience Cloud.
• Experience designing agent actions, invocable Apex, flows or API-based automation for AI-enabled use cases.
• Exposure to prompt design, retrieval-augmented generation, knowledge grounding, AI observability or agent testing.
• Experience in regulated, customer-facing or enterprise technology environments.
• Understanding of security, privacy, auditability and operational controls for AI-enabled solutions.

There’s so much on offer when you join RACV

• A flexible, informal work environment that supports balance between work and home.
• Generous discounts on home and car insurance policies and RACV roadside care.
• RACV Club membership and great discounts across RACV resorts.
• Monthly-updated discounts from a wide range of corporate partners.

Our difference

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.

Application process

Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.

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