About the
Role:
We are seeking an experienced and highly skilled Salesforce
Senior Developer to play a critical role in the design, development, and
implementation of our Service Cloud platform. The ideal candidate will have a
deep understanding of Salesforce best practices, a strong background in Apex,
Lightning Web Components (LWC), and integrations, and a passion for building
scalable and robust solutions that enhance our client and agent experience.

Key Responsibilities:

• 
  Design, develop, test,
  and deploy high-quality Salesforce solutions, primarily focusing on
  Service Cloud features such as Console, Omnichannel, Case Management,
  Knowledge, and CTI integrations.
• 
  Write robust,
  scalable, and efficient Apex code, Triggers, Visualforce pages, and
  Lightning Web Components (LWC) / Aura Components.
• 
  Implement and manage
  Salesforce integrations with external systems using REST/SOAP APIs,
  Platform Events, and other relevant technologies.
• 
  Conduct code reviews,
  ensuring adherence to Salesforce best practices, coding standards, and
  security guidelines.
• 
  Collaborate closely
  with Salesforce Business Analysts, QA, and other developers to translate
  business requirements into technical solutions.
• 
  Provide technical
  guidance and mentorship to junior developers.
• 
  Participate in release
  management, change management, and deployment activities.
• 
  Troubleshoot and
  resolve complex technical issues related to the Salesforce platform.

Required
Skills and Qualifications:

• 
  Bachelor's
  degree in Computer Science, Information Technology, or a related field.
• 
  6-10 years of hands-on experience as a
  Salesforce Developer, with significant experience in Service Cloud.
• 
  Proficiency in Apex, Visualforce, Lightning
  Components, SOQL, and SOSL.
• 
  Strong understanding of Salesforce
  configuration (workflows, process builder, flows, custom objects, fields,
  validation rules, permissions).
• 
  Experience with Salesforce APIs (REST, SOAP,
  Metadata API).
• 
  Familiarity with deployment tools and
  methodologies for Salesforce e.g Copado
• 
  Excellent problem-solving, analytical, and
  communication skills.
• 
  Ability to work effectively in an Agile
  development environment.

Preferred
Certifications (one or more):

• 
  Salesforce Certified
  Platform Developer I & II
• 
  Salesforce Certified
  Service Cloud Consultant
• 
  Salesforce Certified
  Administrator