Job Description

As a Delivery Manager with Zinovo you are an experienced Salesforce and delivery professional. One with experience in the Salesforce platform, has significant consulting expertise and abilities, while also excelling in interpersonal relationships, communications, and leadership skills. You not only are performing duties as a Salesforce consultant, you act as a liaison between Zinovo and our customer.
Primary Areas of Responsibility:Manage the Client WorkDelivery of Client Work
Forecasted billable and non-billable hours at 40-50 hours per weekYou’ll work closely with a Delivery Leads, Zinovo’s expert Salesforce consultants and clients to develop world-class scalable solutions for advanced customer projects. Primary contact for questions and new requests from clientsResponsible for planning and overseeing the work to ensure it is completed in a timely fashion and within budgetManage day-to-day activities of teams and ensure adherence to enterprise standards in project execution methodology, technical delivery, and standards compliance.Works with the team to understand the work that is planned, solution and size the work, and resource the work appropriatelyManages the Zinovo resources to ensure effective alignment given the work needed at any given point in the contractRemain aware of new product developments providing input and tactical direction to the business on customer service and support challengesEnsure high quality, up-to-date documentation exists for all service arrangementsDefine, organize, prioritize, and document new or changing customer CRM requirements, working with the customer’s business stakeholdersEnsures the solutions developed by all the team members across the Salesforce platform are cohesive and work well togetherWatches for conflicts and synergies across all of the enhancements and ensure solutions will work well for all users in the platformUpdate weekly forecasts on agreements, monitor contract hours on a weekly basis, monitor agreements/contract terms, track billing time for individual roles
Your Impact:You are on team Zinovo, the leader in Salesforce support. Your work here helps grow Zinovo to be the most trusted Salesforce managed services partner!Build lasting relationships that will enhance both your personal and professional networks. Partner with expert developers and architects to solve elaborate Salesforce problems resulting in profitable solutions
Required Skills/Experience:Minimum of 3 years of experience in SFDC platform Minimum Salesforce Administrator and Sales/Service Cloud certificationsMinimum of 3 years of experience in Cloud Computing (SaaS, PaaS) and Salesforce, either through work at industry participants or consulting to the industry, minimum of 3 years' experience in Cloud Computing project implementation – Well rounded in both functional and technical aspects of a Salesforce engagementComfortable in a fast-paced, high-pressure, rapidly evolving environment. Excellent leadership and management skills, proven ability to build, manage and foster a team-oriented environment. Excellent communication and interpersonal skills. You’ll contribute to an enhance our culture; highly motivated; you have an intense work ethic; maniacally organized; independent and an outside thinker. You’re a person who appreciates feedback and direction, yet you are a self-starter who can run on their own ideas. You are a wizard with organization.
Pay Range/Benefits Salaried position - DOE Company paid medical and dental, wide variety of employee-paid voluntary benefits, a competitive retirement matching program, flexible PTO (get your work done and take what you need), yearly stipend for health and wellness program of your choice and a 100% remote work life.