Job Description

Design, prototype, build, document, and support Salesforce solutions across CPQ, L2O, Order Management, Fulfillment, or Billing domains.
● Translate business requirements into scalable technical solutions aligned with Salesforce best practices.
● Develop and enhance Salesforce applications using Apex, Lightning Components, Visualforce, JavaScript, and APIs.
● Implement and maintain integrations with external systems (ERP, billing platforms, etc.).
● Automate business processes using Salesforce Flow, Workflow Rules, and other automation tools.
● Create and manage CPQ configurations including product setup, pricing, discounting, and advanced approvals.
● Develop reusable components and frameworks to improve productivity and maintainability.
● Maintain detailed technical documentation and design artifacts.

Provide L2/L3 production support for Salesforce applications, including CPQ, Order Management, and Billing.
● Troubleshoot and resolve production issues, defects, and performance bottlenecks within defined SLAs.
● Perform root cause analysis and implement preventive solutions.
● Monitor system health, integrations, and batch jobs to ensure platform stability.
● Support release deployments, hotfixes, and patch management activities.
● Collaborate with business users to resolve functional issues and provide timely updates.
● Maintain data integrity and handle data fixes using tools like Data Loader or scripts.
● Participate in on-call rotation or support coverage model as required.
Key Responsibilities
● Design and develop custom Salesforce solutions, features, and integrations.
● Perform system administration activities including user management, security, workflows, and data configuration.
● Collaborate with cross-functional teams (Business, QA, DevOps) to deliver high-quality solutions.
● Gather and analyze business requirements and convert them into technical specifications.
● Drive continuous improvement by identifying opportunities for automation and optimization.
● Stay updated with Salesforce releases and recommend platform enhancements.
Technical Skills & Qualifications
● 5+ years of experience on the Salesforce (Force.com) platform.
● Strong expertise in at least one domain: CPQ / L2O / Order Management / Fulfillment / Salesforce Billing.
● 1–2+ years of experience in Salesforce architecture and platform capabilities/limitations.
● Strong knowledge of Salesforce best practices, design patterns, and governor limits.
Development Skills
● Apex (Triggers, Batch Apex, Queueable, Future Methods)
● Lightning Web Components (LWC) / Aura Components
● Visualforce Pages and Controllers
● REST/SOAP APIs, JSON, and integrations
● Strong unit testing practices and code coverage
Data & Integration
● Proficient in SOQL/SOSL
● Experience with bulk data operations and data migration
● Integration experience with ERP systems (SAP, Oracle, etc.) preferred
● Understanding of middleware tools is a plus
DevOps & Tools
● Experience with version control and CI/CD pipelines (Git, Copado, ANT, Metadata API)
● Familiarity with Agile development methodologies

Certifications (Preferred)
● Salesforce Administrator
● Salesforce Platform Developer I
● Salesforce CPQ Specialist
● Salesforce Billing Specialist (preferred for billing-focused roles)
● Salesforce JavaScript Developer I
Soft Skills
● Strong analytical and problem-solving abilities
● Excellent communication and stakeholder management skills
● Ability to work in a fast-paced, global environment
● Proactive mindset with strong ownership and accountability
● Adaptability to changing business requirements

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.