Position
Title: Salesforce Coordinator

$52,500 to $87,500 annually DOE

Comprehensive health benefits include -
medical, dental, vision, 401k, flexible spending account, paid sick leave and
paid time off, parental leave, quarterly performance bonus, training, career
growth and education reimbursement programs.

At
Ziply Fiber, our mission is to elevate the connected lives of our communities
every day. We are delivering the fastest home internet in the Northwest, with a
focus on areas traditionally underserved by mainstream internet companies. And
as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our
need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We
strive to build relationships and provide customers and communities with
refreshingly great experiences.

We
emphasize our values in all our interactions:

Genuinely Caring:
O
ur
customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.

Empowering You
:
We
empower our customers to choose the products that best meet their needs, and we
support our employees to implement solutions that elevate the experiences of
our customers and coworkers.

Innovation and Improvement
:
We always look for ways to make the experiences of our customers –
and each other – better.

Earning Your Trust
:
We earn
trust by communicating simply and transparently as real people, not as a
corporation.

Job Summary

The Salesforce Coordinator will be the internal resource for our residential
sales team’s day to day interactions with Salesforce. As a specialist in Ziply’s
Door-to-Door sales operations procedure, this role will provide solutions and
support for business processes that are foundational for the success of the
residential sales team.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.

·
Serve as the user-facing administrator for the Residential Sales
Salesforce organization with 150+ users.

·
Work in coordination with Salesforce Administrators for compliance and
guidance.

·
Respond to user troubleshooting cases, process questions, etc.

·
Perform user management functions including troubleshooting and upkeep
of permissions and

profiles, roles, and hierarchies, and security
settings.

·
Assist with onboarding and account setup of new users.

·
Assist in the creation and management of standard and custom fields,
formulas, and page layouts.

·
Maintain Salesforce org and business process documentation for the
residential instance of Salesforce.

·
Complete bulk imports and exports of data once trained and authorized by
Senior Admins.

·
Assist with regular proactive system improvements and feature
implantation requests.

·
Prepare and deliver walkthroughs and basic training material.

·
Ensure issues are identified, tracked, reported, and resolved within a
timely manner.

·
Make recommendations for enhancements to improve system performance.

·
Performs
other duties as required to support the business and evolving organization.

Qualifications:

·
High school diploma or GED required. Associates or Bachelor’s degree
preferred.

·
Minimum six (6) months – one (1) year of experience implementing and
configuring Salesforce.com and Salesforce Maps.

·
Salesforce Administrator Certification or equivalent relevant experience
with a plan to get credentials within 6 months.

·
Strong understanding of standard functionality in Salesforce and best
practices.

·
Salesforce Sales and Service cloud experience.

·
Proficient Excel skills for data manipulation and
management.

Knowledge, Skills, and Abilities:

·
Development and maintenance of Flow automations.

·
Experience with integrations such as Salesforce Maps

·
Experience with Salesforce add-ons and features such as CRMA,
Maps, Sales Engagement

·
Ability
to work independently and apply sound judgment and reasoning skills to a
variety of situations.

·
Ability
to multi-task and collaborate effectively with other personnel to meet
deadlines.

·
Strong
verbal and written communication, attention to detail, and organizational
skills.

·
Ability
to work within critical deadlines.

·
Ability
to adjust to rapidly changing priorities and schedules.

·
Ability
to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to
work in the US for any employer. Sponsorship is not available for this
position.

Physical Requirements

The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Essential and marginal functions may require
maintaining physical condition necessary for bending, stooping, sitting, walking,
or standing for prolonged periods of time; most of time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by the job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with
exposure to computer screens and requires extensive use of a computer,
keyboard, mouse, and multi-line telephone system. The work is primarily a
modern office setting.

At all times, Ziply Fiber must be your
primary employer. Unless otherwise prohibited by law, employees may not hold
outside employment nor be self-employed without obtaining approval in writing
from Ziply Fiber. In holding outside employment or self-employment, employees
should ensure that participation does not conflict with responsibilities to
Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is
an equal opportunity employer. Ziply Fiber will consider all qualified
candidates regardless of race, color, religion, national origin, gender, age,
marital status, sexual orientation, veteran status, and the presence of a
non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background
check as conditions of employment. Ziply Fiber may require a pre-employment
drug screening.

Ziply Fiber is a drug free workplace.