Job Description

Lead and optimize Salesforce CRM across Sales, Marketing, Customer Service, and AI-enabled automation initiatives to improve customer experience, data quality, and business efficiency.

Company Details
Cole-Parmer India is a global provider of laboratory, industrial, and scientific products and solutions. The company supports customers across research, healthcare, manufacturing, and industrial sectors with a strong focus on innovation and operational excellence.

Requirements

• 5+ years of hands-on Salesforce experience in CRM Manager, Product Owner, or Senior Administrator roles

• Strong expertise in Salesforce Sales Cloud and Service Cloud

• Experience with Marketing Cloud is preferred

• Experience implementing AI-enabled CRM capabilities like Einstein, predictive analytics, and automation tools

• Strong understanding of CRM data governance, architecture, and integrations

• Experience working with ERP systems, APIs, middleware, and enterprise data ecosystems

• Proven experience supporting Marketing, Sales, Customer Service, and Analytics teams

• Experience managing CRM data quality, workflows, and automation

• Salesforce Administrator certification is mandatory

• Strong stakeholder management and cross-functional collaboration skills

• Experience leading or mentoring CRM administrators or analysts

• Bachelor’s Degree in Business, Information Systems, Computer Science, Data Science, or related field

Responsibilities

• Own and manage Salesforce CRM across Sales, Marketing, Customer Service, and Analytics teams

• Define CRM roadmap, priorities, and platform strategy aligned with business goals

• Lead Salesforce administration, automation, integrations, and platform optimization

• Drive CRM data governance, quality standards, and validation processes

• Partner with Data and Technology teams for enterprise integrations and AI initiatives

• Improve workflows, reporting, dashboards, and business processes within Salesforce

• Support lead lifecycle management, customer segmentation, and campaign execution

• Enable AI-driven insights, forecasting, personalization, and automation capabilities

• Drive user adoption through training, enablement, and change management

• Manage Salesforce releases, enhancements, and platform performance

• Collaborate with external vendors and internal stakeholders for CRM initiatives

Remote option available; candidates based in Mumbai preferred.

Interview Process

• Recruiter Screening

• Hiring Manager Discussion

• Salesforce Functional Round

• Stakeholder Round

• Final Leadership Discussion

Important Note
ClanX is a recruitment partner, helping Cole-Parmer India hire a CRM Manager - Salesforce