Job description:
Salesforce Business Analyst with Einstein Chatbot Experience
Experience: 5-7 Years
Responsibilities:
1. Requirements Gathering and Analysis:
- Collaborate with business stakeholders to understand requirements for Salesforce and Einstein Chatbot implementations.
- Conduct workshops and interviews to gather and analyze business needs.
2. Salesforce Configuration:
- Leverage in-depth knowledge of Salesforce to configure the platform based on business requirements.
- Customize Salesforce objects, fields, page layouts, workflows, and approval processes.
3. **Einstein Chatbot Development:**
- Design, develop, and implement Einstein Chatbots to enhance customer engagement and support.
- Utilize NLP and AI capabilities of Einstein to optimize chatbot interactions.
4. Data Analysis and Integration:
- Analyze existing data and develop strategies for data migration and integration with Einstein Chatbot.
- Ensure seamless data flow between Salesforce and Einstein Chatbot components.
5. User Training and Support:
- Develop and deliver training sessions for end-users on Salesforce functionalities, including the Einstein Chatbot.
- Provide ongoing support and troubleshooting for Salesforce and Chatbot users.
6. Documentation:
- Create and maintain detailed documentation of business processes, requirements, and system configurations for both Salesforce and Einstein Chatbot.
- Generate reports and dashboards to monitor key performance indicators.
7. Quality Assurance:
- Work closely with QA teams to ensure that Salesforce and Einstein Chatbot solutions meet business requirements and adhere to best practices.
- Conduct testing and validation of Salesforce and Chatbot functionalities.
8. Change Management:
- Facilitate change management processes related to Salesforce and Chatbot updates and enhancements.
- Communicate changes to end-users and provide necessary training and documentation.
9. **Collaboration:**
- Work closely with Salesforce Administrators, Developers, and other stakeholders to ensure a seamless integration of Salesforce and Einstein Chatbot solutions.
At PGC Digital, we empower enterprises to reimagine business transformation with cutting-edge digital solutions, global delivery expertise, and a people-first culture. As a trusted partner to SAP, Microsoft, Salesforce, and ServiceNow, we bring innovation, agility, and industry know-how to deliver measurable outcomes at scale.
What we deliver
On-Demand IT Staff Augmentation – same-day IT scaling & end-to-end enterprise software support
AI + Human Expertise in Talent Acquisition – blending precision with personalization
Greenfield, Migration & AMC Projects – accelerating digital journeys from strategy to execution
Enterprise Digital Transformation & Support – secure, scalable, and future-ready
Why customers trust us
We follow proven frameworks and global standards, reinforced by CMMI Level 3, ISO 9001, and ISO 27001 certifications—a testament to our focus on quality, process excellence, and information security.
Why employees choose us
We foster a culture of growth, inclusivity, and recognition.
Our achievements include:
Great Place to Work-Certified™
India’s Best Workplaces for Women 2024
Ranked among the Best Places to Work
Why investors believe in us
We are on a clear growth trajectory with a milestone to become a public limited company by 28th August 2026. Our IPO roadmap reflects our commitment to scaling globally, strengthening governance, and creating long-term stakeholder value.
Global presence
India – Offshore delivery excellence
Canada – Nearshore innovation hub
USA – Onsite client engagement
APAC HQ in Singapore – Driving regional growth
Future footprints (2025) – Expanding in Vietnam and India to strengthen procurement & delivery
We are more than a digital partner—we are an extension of our customers’ teams, committed to creating lasting value
📩 Connect with Us!
India : 9900085366 | UK : +44-744-710-4934 | USA : +1-831-401-4811
#PGCDigital #ITConsulting #DigitalTransformation #SAP #Microsoft #Salesforce #AWS #CloudComputing #Automation
