Job Description

Location: Monterrey,Nuevo León,México

Salesforce Business Analyst Sr. | Hybrid in Monterrey, open to candidates in CDMX, Saltillo, and other cities (remote)

We are looking for a skilled Salesforce Business Analyst Sr. with a minimum of 4 years of hands-on experience to join a high-impact team at Accenture. This role involves leading requirement-gathering processes, designing scalable Salesforce solutions, and bridging the gap between business and technology teams across enterprise-level implementations.

Key Responsibilities:

• Lead requirement-gathering workshops including JAD sessions, stakeholder interviews, and process mapping.
• Define complex user stories, business process flows, and solution design documentation.
• Perform gap analysis and recommend scalable Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud.
• Support integrations from a functional perspective, including understanding of APIs and middleware concepts.
• Lead UAT cycles, manage backlog prioritization, and work closely with Product Owners.
• Mentor junior Business Analysts and influence decision-making across business and IT teams.

Technical Skills Required:

• Strong hands-on knowledge of the Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud).
• Experience with Salesforce Platform App Builder and Application Design.
• Familiarity with integrations, APIs, and middleware from a functional standpoint.
• Experience working in Agile/Scrum environments.

At least 2 certifications:

• Salesforce Certified Administrator (mandatory).
• Salesforce Certified Business Analyst (strongly preferred).
• Advanced Administrator or Platform App Builder (nice to have).

Qualifications:

• 4+ years of experience as a Salesforce Business Analyst in enterprise implementations.
• Fluent in English and Spanish (advanced level, executive communication).
• Strong stakeholder management, negotiation, and strategic thinking skills.
• Ability to influence business and IT decision-making at all levels.

Location & Schedule:

• Hybrid model 2-3 days per week in office for candidates based in Monterrey.
• Candidates located in other eligible cities may work fully remote.
• Work hours Monday to Friday, 09:00 - 18:00.
• Advanced English is mandatory.

Benefits:

• Attractive Salary + Premium Benefits
• Performance bonuses, grocery coupons, and savings are found.
• Aguinaldo, premium vacations, and vacations paid
• SGMM Medical insurance, family, and Life insurance.

Candidates must include their compensation expectations in their applications and resumes in English.

Interested? Apply now through this link:

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