Job Description

Salesforce Business Analyst – OneSFA

Application deadline: 2026-10-05

Budapest

Magyar Telekom Nyrt.

Teljes munkaidő- határozatlan idejű

You are the ideal candidate, if you have...

• 4+ years of experience as a Business Analyst, Functional Consultant, CRM Consultant or similar role.
• Strong experience in business process analysis and functional requirements definition.
• Practical experience with Salesforce, ideally Salesforce Sales Cloud.
• Strong experience creating user stories, acceptance criteria, process flows and functional specifications.
• Ability to analyze and structure complex business requirements and translate business needs into clear, actionable solutions.
• Strong workshop facilitation and stakeholder management skills.
• Experience working in Agile/Scrum environments.
• Strong collaboration and communication skills within agile, cross-functional, and international delivery teams.
• Hands-on experience with Jira and Confluence.
• Excellent written and spoken business English.
• What Makes You Successful mindset:
• You combine business-first thinking with strong accountability. You can structure complex topics, challenge existing assumptions and move ambiguous requirements toward clear decisions.
• You actively seek harmonised and scalable solutions instead of reproducing local processes country by country, while recognising where justified local flexibility is required.
• You communicate confidently with both business and technical stakeholders, understand end-to-end impacts across processes, systems and data, and keep user value and simplification at the center of solution design

It’s an advantage if you have...

• Good understanding of CRM and B2B sales processes; Lead-to-Cash experience is a strong advantage.
• Experience with BPMN, process flows or similar modelling approaches.
• Good functional understanding of data models, integrations and APIs.
• Interest in AI, automation and data-driven sales processes.
• Written and spoken Hungarian is a strong advantage for local coordination.
• Preferred experience / certifications:
• Salesforce Administrator, Salesforce Business Analyst or Sales Cloud Consultant certification is an advantage.
• Experience in telecommunications, complex B2B sales environments, business analysis certification or AI-related Salesforce capabilities.

Benefits

• You can spend your gross HUF 700,000/year cafeteria budget on benefits chosen from a specified portfolio.
• We make Telekom services available to you and your family members with a gross HUF 45,000/month telecommunications discount.
• High-value, comprehensive TritonLife healthcare package, which includes, among others, outpatient and ambulatory care, minor and major diagnostic tests, one-day surgery options, prevention and screening packages, as well as online and telephone medical consultation.
• We provide you with a company laptop and a high-end mobile phone.
• Discounted employee and family tariff plans will be available to you.
• You will receive a minimum of 25 days of basic annual leave (based on age).
• We offer 15 days of additional paid leave if you become a father, with 100% pay.
• We help you in times of need through our Employee Assistance Program.
• Travel allowance for daily commuting and weekend travel home.
• You will receive a referral bonus for successfully recommending a new colleague.
• We provide an onboarding program and mentor support right from the start.
• You will receive employee life insurance, healthcare offers, and screening programs.
• You can boost your fitness in our on-site gym and rooftop running track.
• We provide free coffee and tea in our kitchenettes for your refreshment.
• Thousands of professional and skill development resources will be available to you from our wide-range digital training portfolio.

Training opportunities

• Regular internal training sessions and workshops
• English and German language learning opportunities, even with native teachers
• Access to Percipio and Coursera courses

The project or topic you would work on

• Building a harmonized Salesforce platform across multiple countries, organizations and sales environments requires more than technology it requires a strong understanding of business processes and the ability to turn different central and local needs into scalable harmonized solutions.
• Supporting the continuous development and harmonization of the OneSFA Salesforce platform.
• Based in Budapest at Magyar Telekom, the role operates within Deutsche Telekom's broader European organisation and supports a digital product used across six European participating countries.
• Playing a key role in ensuring that OneSFA solutions are not simply developed according to individual requests, but solve the underlying business problem, support harmonized Lead-to-Order processes, and create measurable value for sales users.

This position is for you, if you are interested in the following tasks

• Business Process Analysis & Design: Lead the analysis of Lead-to-Order processes, identify pain points and improvement opportunities, and define clear future-state processes supported by OneSFA.
• Cross-Country Process Harmonisation: Drive the consolidation of central and local requirements, identify common needs and shape scalable solutions while allowing justified local flexibility where needed.
• Requirements Engineering: Translate business needs into structured requirements, process flows, functional concepts, user stories and clear acceptance criteria.
• Business Workshops & Stakeholder Alignment: Plan and facilitate workshops with Sales, Digital, IT and other central and local stakeholders to clarify requirements, challenge assumptions and drive decisions.
• Fit-Gap & Impact Analysis: Conduct fit-gap analyses between current processes and the target OneSFA model, including functional, process, data and integration impacts.
• End-to-End Solution Definition: Shape the business-side solution definition and ensure requirements align with the OneSFA product strategy, process model and architecture together with Product Owners and technical teams.
• Backlog Readiness & Delivery Support: Ensure business requirements are ready for refinement and development, coordinate clarification of open business questions, and support delivery teams throughout implementation by facilitating business decisions and resolving requirement-related issues.
• Business Validation: Drive business validation of delivered functionality, including test scenarios and acceptance criteria, and support for User Acceptance Testing.
• Data, Integration & AI Requirements: Define business data and integration requirements and identify opportunities where automation, analytics and AI can simplify sales activities and improve decision-making.
• Documentation & Knowledge Management: Maintain clear and reusable documentation of business processes, requirements, decisions and business rules.
• Continuous Improvement & Innovation: Identify opportunities to enhance OneSFA processes, functionality and user experience based on feedback, business needs and delivery learnings.

When?

• You can join us whenever it suits you

Where?

• We work in a flexible, hybrid setup with three days from home and two days at the Telekom Campus

If you have any other questions about this position...

Jakab Ildikó

Recruitment Specialist

LinkedIn

Are you interested? Get involved!

APPLY NOW

Salesforce Business Analyst – OneSFA

Application deadline: 2026-10-05

Budapest

Magyar Telekom Nyrt.

Teljes munkaidő- határozatlan idejű

You are the ideal candidate, if you have...

• 4+ years of experience as a Business Analyst, Functional Consultant, CRM Consultant or similar role.
• Strong experience in business process analysis and functional requirements definition.
• Practical experience with Salesforce, ideally Salesforce Sales Cloud.
• Strong experience creating user stories, acceptance criteria, process flows and functional specifications.
• Ability to analyze and structure complex business requirements and translate business needs into clear, actionable solutions.
• Strong workshop facilitation and stakeholder management skills.
• Experience working in Agile/Scrum environments.
• Strong collaboration and communication skills within agile, cross-functional, and international delivery teams.
• Hands-on experience with Jira and Confluence.
• Excellent written and spoken business English.
• What Makes You Successful mindset:
• You combine business-first thinking with strong accountability. You can structure complex topics, challenge existing assumptions and move ambiguous requirements toward clear decisions.
• You actively seek harmonised and scalable solutions instead of reproducing local processes country by country, while recognising where justified local flexibility is required.
• You communicate confidently with both business and technical stakeholders, understand end-to-end impacts across processes, systems and data, and keep user value and simplification at the center of solution design

It’s an advantage if you have...

• Good understanding of CRM and B2B sales processes; Lead-to-Cash experience is a strong advantage.
• Experience with BPMN, process flows or similar modelling approaches.
• Good functional understanding of data models, integrations and APIs.
• Interest in AI, automation and data-driven sales processes.
• Written and spoken Hungarian is a strong advantage for local coordination.
• Preferred experience / certifications:
• Salesforce Administrator, Salesforce Business Analyst or Sales Cloud Consultant certification is an advantage.
• Experience in telecommunications, complex B2B sales environments, business analysis certification or AI-related Salesforce capabilities.

The project or topic you would work on

• Building a harmonized Salesforce platform across multiple countries, organizations and sales environments requires more than technology it requires a strong understanding of business processes and the ability to turn different central and local needs into scalable harmonized solutions.
• Supporting the continuous development and harmonization of the OneSFA Salesforce platform.
• Based in Budapest at Magyar Telekom, the role operates within Deutsche Telekom's broader European organisation and supports a digital product used across six European participating countries.
• Playing a key role in ensuring that OneSFA solutions are not simply developed according to individual requests, but solve the underlying business problem, support harmonized Lead-to-Order processes, and create measurable value for sales users.

This position is for you, if you are interested in the following tasks

• Business Process Analysis & Design: Lead the analysis of Lead-to-Order processes, identify pain points and improvement opportunities, and define clear future-state processes supported by OneSFA.
• Cross-Country Process Harmonisation: Drive the consolidation of central and local requirements, identify common needs and shape scalable solutions while allowing justified local flexibility where needed.
• Requirements Engineering: Translate business needs into structured requirements, process flows, functional concepts, user stories and clear acceptance criteria.
• Business Workshops & Stakeholder Alignment: Plan and facilitate workshops with Sales, Digital, IT and other central and local stakeholders to clarify requirements, challenge assumptions and drive decisions.
• Fit-Gap & Impact Analysis: Conduct fit-gap analyses between current processes and the target OneSFA model, including functional, process, data and integration impacts.
• End-to-End Solution Definition: Shape the business-side solution definition and ensure requirements align with the OneSFA product strategy, process model and architecture together with Product Owners and technical teams.
• Backlog Readiness & Delivery Support: Ensure business requirements are ready for refinement and development, coordinate clarification of open business questions, and support delivery teams throughout implementation by facilitating business decisions and resolving requirement-related issues.
• Business Validation: Drive business validation of delivered functionality, including test scenarios and acceptance criteria, and support for User Acceptance Testing.
• Data, Integration & AI Requirements: Define business data and integration requirements and identify opportunities where automation, analytics and AI can simplify sales activities and improve decision-making.
• Documentation & Knowledge Management: Maintain clear and reusable documentation of business processes, requirements, decisions and business rules.
• Continuous Improvement & Innovation: Identify opportunities to enhance OneSFA processes, functionality and user experience based on feedback, business needs and delivery learnings.

Benefits

• You can spend your gross HUF 700,000/year cafeteria budget on benefits chosen from a specified portfolio.
• We make Telekom services available to you and your family members with a gross HUF 45,000/month telecommunications discount.
• High-value, comprehensive TritonLife healthcare package, which includes, among others, outpatient and ambulatory care, minor and major diagnostic tests, one-day surgery options, prevention and screening packages, as well as online and telephone medical consultation.
• We provide you with a company laptop and a high-end mobile phone.
• Discounted employee and family tariff plans will be available to you.
• You will receive a minimum of 25 days of basic annual leave (based on age).
• We offer 15 days of additional paid leave if you become a father, with 100% pay.
• We help you in times of need through our Employee Assistance Program.
• Travel allowance for daily commuting and weekend travel home.
• You will receive a referral bonus for successfully recommending a new colleague.
• We provide an onboarding program and mentor support right from the start.
• You will receive employee life insurance, healthcare offers, and screening programs.
• You can boost your fitness in our on-site gym and rooftop running track.
• We provide free coffee and tea in our kitchenettes for your refreshment.
• Thousands of professional and skill development resources will be available to you from our wide-range digital training portfolio.

Training opportunities

• Regular internal training sessions and workshops
• English and German language learning opportunities, even with native teachers
• Access to Percipio and Coursera courses

When?

• You can join us whenever it suits you

Where?

• We work in a flexible, hybrid setup with three days from home and two days at the Telekom Campus

If you have any other questions about this position...

Jakab Ildikó

Recruitment Specialist

LinkedIn

Are you interested? Get involved!

APPLY NOW