Job Description

Job Title: Salesforce Business Analyst - On-site

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!

Salesforce Business Analyst will be responsible for analyzing business processes, gathering requirements, designing solutions, and configuring the Salesforce platform to support business operations. Will work closely with stakeholders from various departments to understand their needs and translate them into technical requirements. Additionally, administer and maintain the Salesforce platform, ensuring data integrity, security, and optimal performance.

What You Will Do:

• Collaborate with stakeholders to understand business requirements and objectives.
• Analyze and document current business processes and identify opportunities for improvement.
• Design and implement Salesforce solutions to streamline workflows, automate processes, and enhance productivity.
• Configure Salesforce objects, fields, workflows, approval processes, and other features to meet business requirements.
• Develop and maintain custom reports, dashboards, and analytics to provide insights into business performance.
• Conduct user training and provide ongoing support to ensure effective use of the Salesforce platform.
• Stay current with Salesforce updates, best practices, and industry trends to recommend and implement enhancements.
• Collaborate with cross-functional teams, including salesforce developers, project managers, to deliver successful Salesforce implementations and enhancements.

Requirements

What We Are Looking For:

• Five years to eight years of similar or related experience, including preparatory experience.
• Bachelor's degree in Business Administration, Information Technology, or related field.
• Salesforce Certified Administrator (ADM 201), Salesforce Certified Platform App Builder and Salesforce Certified Business Analyst credentials preferred.
• A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle level managers.
• Proven experience as a Salesforce Business Analyst, with a strong understanding of Salesforce architecture, data model, and capabilities.
• Demonstrated ability to gather requirements, design solutions, and configure Salesforce to meet business needs.
• Proficiency in Salesforce administration tasks, including user management, security settings, data management, and customization.
• Excellent communication, collaboration, and problem-solving skills. Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.

Premier America Credit Union will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Equal Opportunity Employer – Veterans / Disabled

Drug-free Workplace

Pay Grade Info

To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is: $74k-$92k/annually.

Perks Important to You:

Our Team Members enjoy the following rewards and benefits:

· Competitive pay

· Subsidized health care including medical, dental and vision

· FSA and HSA

· Company-Paid Life and A&D insurance

· Discounts on loans (must be a member)

· Paid Vacation, Holiday, and Sick time

· 401k Retirement Saving Plan with a 6% safe harbor employer match

· Educational Assistance Program and more!

About Us:

Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.

Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.