Job Description

10Pearls is an award-winning end-to-end digital innovation company that helps businesses imagine and build the future. We are proud to announce that 10Pearls was named as winner of the Best Tech Work Culture Timmy Award in Washington DC by Tech in Motion, recognized on the Inc. 5000 Fastest-Growing Companies List, and was ranked the #1 Most Diverse Midsize Company in Greater Washington. We partner with businesses to help them transform, scale, and accelerate by adopting digital and exponential technologies. Our work has ranged from creating highly usable, secure digital experiences, mobile and software products, to helping businesses modernize through cloud adoption and development and the digitalization of their business processes. Our clientele is highly diverse, including Global 1000 enterprises, mid-market businesses, and even high-growth start-ups. But those are just facts. What makes us unique is that we have a true heart and soul. We have a strong focus on a double bottom line and actively support and engage with the communities where we live and work to make the world a better place. In a nutshell, we believe in doing well, while doing good and know how to balance the two.

Role

We are seeking a skilled Salesforce Business Analyst to design, build, and deliver scalable Salesforce solutions that align with product architecture and business objectives. This role involves close collaboration with Business Analysts, Solution Architects, Product, and Delivery teams to translate requirements into high-quality, maintainable solutions using both declarative and programmatic Salesforce capabilities. The ideal candidate will take end-to-end ownership of assigned work, ensuring solutions are secure, performant, well-documented, and aligned with established development standards. You will also contribute to continuous improvement by supporting QA, deployments, and optimizing solutions across multiple client environments.

Responsibilities

• Build and configure scalable Salesforce solutions using both declarative tools (Flows, Validation Rules, Page Layouts, Permissions) and programmatic logic (Apex, Triggers, Lightning Web Components, APIs).

• Evaluate the overall solution impact before implementing changes to ensure alignment with overall product architecture and avoid downstream conflicts.

• Collaborate with Business Analysts and Solution Architects to clarify requirements, validate feasibility, and ensure the design meets both technical and business needs.

• Participate in technical and architecture design reviews, following established development, naming, and security standards.

• Write efficient, bulk-safe, and maintainable code that complies with Salesforce governor limits and internal product guidelines.

• Conduct unit testing and self-validation to confirm quality before submission to QA.

• Document all developed components clearly, including purpose, dependencies, and test notes, ensuring traceability from requirement to deployment.

• Support Quality Assurance (QA) by providing test scenarios, fixing bugs promptly, and ensuring resolutions do not introduce new issues.

• Identify and contribute reusable components, scripts, and utilities to shared knowledge repositories to improve efficiency across projects.

• Partner with Product and Delivery teams to ensure customizations remain aligned with product standards and do not duplicate existing features.

• Assist in deployments, including metadata migration using Salesforce DX, Change Sets, or Git-based version control.

• Take full ownership of assigned work, from understanding the business context to delivering a tested, stable, and well-documented solution.

• Optimize all developed solutions for performance, security, and maintainability across client orgs.

• Stay current on new Salesforce releases, tools, and product updates, proactively identifying opportunities to leverage them.

• Maintain strong communication with cross-functional teams, raising risks early and suggesting improvements.

• Demonstrate a collaborative, solution-oriented, and positive attitude in all interactions.

Qualifications

• 3+ years of Business Analyst experience in Salesforce projects, preferably with managed packages or complex Salesforce-native applications

• Experience gathering and documenting requirements for implementations, configurations, and ongoing enhancements

• Strong understanding of Salesforce platform capabilities including Flows, validation rules, Lightning components, and user permissions

• Knowledge of JIRA or other project management tools

• Proven ability to create clear user stories, acceptance criteria, and process documentation that can be executed by delivery teams

• Experience supporting UAT and validating solutions against customer requirements

• Strong customer-facing communication skills, with the ability to lead discovery sessions and build trusted advisor relationships

• Highly analytical, detail-oriented, and comfortable breaking down complex workflows into clear requirements

• Ability to balance multiple projects, shifting priorities, and ongoing advisory responsibilities simultaneously

• Strong collaboration skills with both technical delivery teams and business stakeholders

• A proactive, adaptable mindset with the ability to thrive in a fast-moving environment where customer needs evolve quickly

• Preferred: Lending industry knowledge or direct experience working with lenders, brokers, or financial services organizations