Job Description

We are seeking an experienced Salesforce Business Analyst to bridge the gap between business stakeholders and technical teams. The ideal candidate will be responsible for gathering, analyzing, documenting, and managing business requirements while ensuring successful delivery of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and integrations.

The SFDC BA will collaborate closely with business users, Product Owners, Architects, Developers, QA teams, and Project Managers to drive successful Salesforce implementations and enhancements.

• Conduct stakeholder workshops, discovery sessions, and requirement gathering meetings.
• Elicit, analyze, document, and validate business, functional, and non-functional requirements.
• Translate business requirements into detailed User Stories, Acceptance Criteria, Process Flows, and Functional Specifications.
• Facilitate requirement prioritization and backlog grooming sessions.
• Identify process improvement opportunities using Salesforce capabilities.
• Bachelor's degree in Engineering, Computer Science, Information Technology, Business Management, or related field.
• 5+ years of Business Analysis experience.
• Minimum 3+ years of Salesforce Business Analysis experience.
• Experience working in Agile project environments.
• Strong communication and stakeholder management skills.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.