IDEMIA

Salesforce Business Analyst

IDEMIA  •  Noida, IN (Onsite)  •  4 hours ago
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Job Description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role is responsible for the project to be delivered in line with the scope, schedule and cost.

Key Missions

Lead the Salesforce team responsible for delivery, support, enhancements, and continuous improvement of the Salesforce platform and integrated enterprise applications. Act as the primary interface between business stakeholders, Salesforce delivery teams, and external partners while managing project execution, team performance, and application roadmap initiatives.

KEY RESPONSIBILITIES

  • Lead and manage the Salesforce team (Tech Lead and Developers)
  • Define goals, priorities and ensure delivery excellence
  • Manage project scope, timelines, risks, resources and budgets
  • Lead requirements gathering, workshops and solution design
  • Ensure alignment with business goals and best practices
  • Manage stakeholders, vendors and cross-functional teams
  • Oversee UAT, deployments, releases and change management
  • Monitor SLA/KPIs and drive continuous improvement
  • Provide Level 3 support and drive RCA and problem resolution

REQUIRED SKILLS

  • Salesforce Platform: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud Advanced, Pardot, Agentforce
  • Functional Documentation (BRD, FRD, User Stories)
  • Project & People Management
  • Stakeholder & Vendor Management
  • Agile / Scrum Methodology
  • Enterprise Integrations & Middleware Understanding
  • Change & Release Management
  • Strong Communication & Leadership Skills

NICE TO HAVE

  • Salesforce Admin Certification
  • Jira, Confluence
  • SQL & Data Analysis
  • Manufacturing / Supply Chain Exposure
  • Global Team Experience

KEY COMPETENCIES

  • CRM Transformation
  • Functional Solution Design
  • Stakeholder Management
  • People Management & Coaching
  • Project & Delivery Management
  • Change Management
  • Business Process Optimization
  • Communication & Collaboration

EDUCATION

  • B.E. / B.Tech / B.Sc – CS, IT or related
  • MBA (IT / Systems / Operations) – Preferred

Profile & Other Information

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies

www.idemia.com

IDEMIA

About IDEMIA

IDEMIA Group is a global technology leader with more than 12 500 employees worldwide. Its two market-leading divisions deliver mission-critical solutions that simplify and secure interactions in the physical and digital realms:

• IDEMIA Secure Transactions (IST) is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

• IDEMIA Public Security is a trusted provider of government-grade and convenient biometric-based solutions for 600 government, state and federal agencies. With decades of experience in biometric technologies, IPS enables safer, frictionless and fairer ways to secure travel, access and citizen protection.

For more information, visit www.idemia.com and follow @IDEMIAGroup on X.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Courbevoie, FR
Year Founded
Unknown
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