You will architect the Salesforce Data Foundation required to power our AI ambitions, defining how we ingest, secure, and utilize data for Agentforce and Einstein AI. Beyond technical design, you will act as a mentor to Senior Developers and BAs, elevating the team's capabilities while defining the 12–24-month technical roadmap to keep us ahead of the competition.
Responsibilities:----------------- Architectural Authority: Own the technical roadmap and solution design for the Salesforce ecosystem (Markeitng and Automotive Cloud, OmniStudio), making critical "Build vs. Buy" decisions and enforcing architectural standards across the domain.- CX Transformation Strategy: Partner with business stakeholders to design a "Digital First" contact center strategy, proactively introducing innovations (AI-driven routing, Self-Service, Voice analytics) that reduce friction and cost.- AI & Data Cloud Architecture: Design the technical foundation for Agentforce and Einstein AI. You will be responsible for the Data Cloud strategy--defining how we ingest, harmonize, and secure data (via the Einstein Trust Layer) to fuel AI agents while maintaining strict compliance.- Bridge Business & Technology: Translate complex business requirements into granular technical specifications. Act as a technical mentor to Senior BAs, helping them understand platform capabilities to write feasible, high-quality user stories.- Integration Governance: Define the integration contracts and patterns (e.g., Event-Driven, Pub/Sub) between Salesforce and MuleSoft, ensuring the architecture protects Salesforce limits while handling high-volume data.- Hands-On Leadership: Serve as the ultimate escalation point for complex technical issues. When required, roll up sleeves to prototype complex Flows, debug LWC performance, or configure advanced OmniStudio components.- Team Elevation: Mentor Senior Developers on advanced design patterns and code quality. Conduct architectural reviews to ensure solutions are scalable and future-proof
- Bachelor's degree in Computer Science, Engineering, or related field.- Master's degree preferred.- Mandatory Certifications: Salesforce System Architect OR Application Architect- Preferred Certifications : SFMC , Data Cloud , Automotive cloud Desirable: Salesforce OmniStudio Consultant, MuleSoft Certified Platform Architect, Automotive Cloud
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