Job Description

Salesforce Application Support Analyst

London Bridge (2 days office-based, 3 days remote working)

Up to £50,500, depending on experience

Would you like to join Hyde as a Salesforce Application Support Analyst?

Do you enjoy solving problems, improving systems and helping teams work better? We’re looking for a Salesforce Application Support Analyst to join Hyde’s technology team and play a key role in keeping our business systems reliable, effective and easy to use.This is a great opportunity for someone who can combine technical knowledge with a customer-focused mindset. You’ll support and improve Salesforce, help resolve day-to-day issues, work with colleagues across the business and contribute to better services for customers and teams.

What you’ll do

• Provide day-to-day support for Salesforce, helping users with system, data, access and performance issues.
• Investigate problems, identify root causes and work with colleagues or suppliers to put fixes in place.
• Support system upgrades, testing, releases and continuous improvements to keep applications stable and effective.
• Carry out approved Salesforce configuration changes, such as flows, page layouts, validation rules and automation.
• Help improve data quality, reporting and system performance so teams can make better decisions and deliver better services.
• Work closely with technology teams, business stakeholders and suppliers to make sure Salesforce continues to meet operational needs.

What we’re looking for

• Experience supporting Salesforce in a business environment, ideally including Service Cloud.
• Good understanding of Salesforce configuration, reporting, automation and data management.
• Strong problem-solving skills and the ability to investigate technical and data issues in a structured way.
• Experience of working with incident, change and release processes in a technology or support environment.
• Clear communication skills and the ability to work well with technical teams, suppliers and non-technical colleagues.

Why join Hyde?

At Hyde, our vision is to provide a great home for everyone and our mission is to create homes and communities that people are proud of. You’ll join an organisation with a clear social purpose, where technology helps support better services and stronger communities. We offer the chance to work on meaningful systems, collaborate with committed colleagues and build your skills in a team that values improvement, inclusion and practical problem solving.

• We’re committed to creating an inclusive workplace where everyone can thrive.
• We offer a competitive benefits package, including employer pension contributions of up to 10%,
• Minimum of 25 days’ annual leave plus bank holidays, life insurance and a health cash plan.
• You’ll have access to flexible benefits, wellbeing support and ongoing learning and development opportunities.
• You’ll be joining an organisation with a clear social purpose, helping provide homes and communities that people are proud of.

Diversity, inclusion and accessibility

Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve, ensuring that different perspectives are represented in decision-making, service delivery, and the way we shape our organisation.

As a Disability Confident Employer, we’re happy to provide reasonable adjustments throughout the recruitment process and in the workplace.

Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.