Top Skills & Years of Experience:
Job
Summary:
This position functions as a Salesforce Application Architect within the
Michigan Department of Health and Human Services (MDHHS), supporting the
modernization and ongoing operations of critical Child Welfare and State
Hospital systems, including the Michigan Statewide Automated Child Welfare
Information System (MiSACWIS) and the Comprehensive Child Welfare Information
System (CCWIS). These systems are essential to the delivery of services to
vulnerable children and families across Michigan and require high availability,
scalability, and compliance with state and federal standards.
The
architect is responsible for leading the design, development, and
implementation of enterprise-grade Salesforce solutions, ensuring architectural
integrity, platform optimization, and alignment with MDHHS’s strategic and
operational goals. This includes transitioning legacy systems to a modern
Salesforce-based platform, with a focus on Sales Cloud, Service Cloud,
Experience Cloud, and Field Service Lightning (FSL).
Job
Responsibilities:
·
Leading end-to-end architecture and technical design of
Salesforce solutions that support case management, field service operations,
and user engagement.
·
Conducting org health checks and platform assessments, and
delivering actionable recommendations based on Salesforce best practices.
·
Participating in Design & Discovery sessions and
promoting the adoption of Salesforce’s Well-Architected Framework.
·
Providing technical leadership and mentorship to development
teams, including state employees and contractors.
·
Collaborating with business analysts, product owners, and
stakeholders to translate complex business requirements into scalable,
maintainable Salesforce solutions.
·
Overseeing proof-of-concepts (POCs) to validate technical
feasibility and business value of proposed solutions.
·
Ensuring secure application development lifecycle (SADLC)
practices are followed throughout all phases of development and deployment.
·
Setting the technical direction for MDHHS Child Welfare
applications.
·
Supporting 24/7 operations of Tier 2 applications like
MiSACWIS, which serve over 8,000 users across state and private agencies.
·
Ensuring compliance with security, performance, and
regulatory standards.
Primary
Duties (80%): Serve as the development specialist responsible for the design,
development, testing and documentation of the technical software solutions.
Solve system design problems and programming issues. Ensure that the solutions
are integrated and enhanced to meet the needs of the agency’s business plan.
·
Lead development of software applications, server components
and services using various development tools and State of Michigan
approved/supported technologies.
·
Plan/Coordinate integration of systems within the business
area, external partners, state agencies, and hosting platforms.
·
Design and implement application security that complies with
State of Michigan policies.
·
Lead/Direct impact analysis of changes due to legislation,
requests, or changes in governmental and business processes.
·
Review/Approve presentation materials for technical review
meetings, approval sessions, application demonstrations.
·
Ensure that technical design strategies or applications
adhere to State and agency policies, standards, and guidelines.
·
Review and approve State of Michigan system engineering
methodology or other required technical deliverables.
Primary
Duties (15%): Provide technical leadership to the application development team,
agency, and external groups
·
Work with teams and product owners to refine SADLC,
prioritize agile backlogs, and maintain release readiness/schedule.
·
Ensure compliance with ECM standards and procedures across
development, system test, user acceptance testing, security, and production
environments, includes coordinating, creating, approving, and monitoring
required work items.
·
Make technical recommendation(s) and/or decision(s) for
changes to the Bridges application based on user requirements.
·
Solve complex system design and programming problems which
ensure high security is addressed for client level of data.
·
Plan for coordination, development, testing and integration
of systems and data with Bridges.
Primary
Duties (5%): Research and evaluate relevant technology as it pertains to the
business strategy
·
Maintain thorough, up to date knowledge of programming
techniques used in software development in line with the DTMB technology
standards
·
Recommend configuration management tool best practices.
·
Identify/Share/Recommend improvements to tools and technology
to development team and technical support staff.
Required
Qualifications:
·
5+ years of experience working within Agile development
environments
·
5+ years of experience gathering and analyzing business and
technical requirements in collaboration with stakeholders
·
Experience designing and implementing CI/CD pipelines,
including pipeline-as-code, branching strategies, automated code reviews, and
testing aligned with organizational goals
·
Strong ability to communicate technical concepts clearly and
effectively to both technical and non-technical audiences
·
Salesforce certification required
·
5+ years of hands-on experience with Salesforce, SQL, Java,
and web services development
·
Strong experience with Oracle SQL development, including
query execution and performance tuning
·
Experience working with DevOps practices, including automated
builds, testing (regression/smoke), and multi-environment deployments
·
Demonstrated ability to troubleshoot complex system issues
and provide technical guidance/leadership to development teams
Preferred
Qualifications:
·
Experience working on enterprise-level implementations
·
Database-related certifications
• 5+ years of experience gathering and analyzing business and technical requirements in collaboration with stakeholders
• Experience designing and implementing CI/CD pipelines, including pipeline-as-code, branching strategies, automated code reviews, and testing aligned with organizational goals
• Strong ability to communicate technical concepts clearly and effectively to both technical and non-technical audiences
• Salesforce certification required
• 5+ years of hands-on experience with Salesforce, SQL, Java, and web services development
Preferred:
• Experience working on enterprise-level implementations
• Database-related certifications
