This is a remote position. Role Overview:. We are seeking a highly skilled Salesforce Consultant to deliver professional technical services for an upcoming client engagement. This is a fractional, contract role focused on integrating Amazon Connect with Salesforce Voice/Service Cloud Voice to enhance the contact center and agent experience. Scope of Work: Architecture & Configuration: Lead assessments and provide hands-on configuration of Salesforce Voice (Service Cloud Voice) and Amazon Connect. Integration & Development: Support development work involving Lambda, APIs, and event-driven integrations to bridge Salesforce and Amazon Connect. Support & Optimization: Provide troubleshooting, testing, UAT assistance, and deployment support for scheduled go-lives. Knowledge Transfer: Deliver comprehensive documentation and knowledge transfer to the client team. Requirements & Logistics: Experience: Proven expertise in Salesforce (Sales/Service Cloud) and Amazon Connect integration. Commitment: Fractional, as-needed engagement. Capacity: Up to 20 hours per week (ceiling). Total Work Order: Approximately 160 hours over 2 to 2.5 months. Location: USA, Remote.
At Numentica Consulting Group, we are at the forefront of driving digital transformation and innovation. Our comprehensive suite of services is designed to help businesses across various industries navigate the complexities of the modern technological landscape. With a commitment to excellence and a passion for innovation, we craft custom solutions to meet the unique needs of businesses across the Globe.
Our Business Units:
Data Services: Empower businesses with comprehensive Data & Analytics (D&A) expertise, from strategic advisory to seamless implementation.
Mahaaya: Embark on your digital transformation journey with your strategic Microsoft consulting services partner, Mahaaya.
Numentica UI: Bring your vision to life with your Product Engineering partner, Numentica UI, ensuring every facet of your product resonates with quality, innovation, and market relevance.
AI Services: Transform operations, enhance customer engagement, and drive growth through cutting-edge AI solutions.
NuStartz: Accelerate your startup success by building a high-performance technology team using our Build/Operate/Transfer (BOT) model, allowing you to focus on innovation while we handle execution.
NuForz: Develop innovative business solutions leveraging the power of the Salesforce platform with our expert guidance.
NuTalentz: Boost your projects with top-tier IT staffing. Top companies and startups trust NuTalentz to staff technology positions critical to their software project
