Zensar Technologies

Salesforce Agentforce Dev

Zensar Technologies  •  Republic of India (Onsite)  •  22 days ago
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Job Description

As a Salesforce Agentforce Dev, you will play a crucial role in our department by leveraging your expertise in Salesforce development. Your primary focus will be on creating innovative workflows, routing rules, and Lightning Web Components (LWC) to support our AI-driven service agents. This role offers an exciting opportunity to work with cutting-edge technologies and contribute to the development of basic chatbots, intent recognition flows, and seamless Service Cloud integrations.
  • Design and develop Agentforce workflows, Omni-Channel routing rules, and LWC to support AI-driven service agents.
  • Build basic chatbots and intent recognition flows for case deflection and automated responses.
  • Collaborate with senior developers to implement Apex triggers, SOQL queries, and REST API callouts.
  • Ensure code coverage by writing unit tests and actively participate in sprint planning sessions.
  • Stay updated with the latest Salesforce development practices and trends.
  • Provide support and guidance to junior developers on Salesforce-related tasks.
  • Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
  • Document and maintain clear and concise development processes and best practices.
  • Conduct code reviews and provide constructive feedback to ensure high-quality code.
Zensar Technologies

About Zensar Technologies

Zensar stands out as a premier technology consulting and services company, embracing an ‘experience-led everything’ philosophy. We are creators, thinkers, and problem solvers passionate about designing digital experiences that are engineered into scale-ready products, services, and solutions to deliver superior engagement to high-growth companies. This full lifecycle capability – from experience to engineering to engagement – is what makes us unique. This integrated approach also means that we harness the power of technology, creativity, and insight to deliver impact — ensuring our work focuses not just on technology but also on the people who use it.

Part of the $4.4 billion RPG Group, Zensar is headquartered in Pune, India. Our 10,000+ employees work across 30+ locations worldwide, including Seattle, Princeton, Cape Town, London, Singapore, and Mexico City. As an organization, we are diverse and multi-dimensional and unite across geographies and skill sets to deliver products and services that are value-driven, environmentally conscious, and human-centered.

To know more, visit us at www.zensar.com.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Pune, IN
Year Founded
2001
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