Job Description

The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.

Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty

The Salesforce Administrator (Litify Specialist) is responsible for the administration, optimization, support, and continuous improvement of the firm's Salesforce and Litify platforms. This role partners with stakeholders across the organization to improve business processes, automate workflows, maintain data integrity, and enhance the overall user experience.

This position is based on-site at our Miami Lakes, Florida office and requires regular in-person collaboration with business users and leadership teams.

Key Responsibilities

• Manage Salesforce and Litify user administration, including user setup, permissions, profiles, roles, and licensing.
• Configure and maintain Salesforce and Litify functionality, including Flows, custom objects, page layouts, dashboards, reports, and automation.
• Gather business requirements and translate them into scalable system solutions.
• Troubleshoot and resolve user support requests in a timely manner.
• Develop and maintain reports, dashboards, and data quality processes.
• Support system integrations and third-party applications.
• Create and maintain training materials, process documentation, and user guides.
• Conduct user training and promote platform adoption throughout the organization.
• Maintain system security, data integrity, and adherence to best practices.
• Identify opportunities for process improvements and operational efficiencies.

Qualifications

Required Qualifications

• Minimum of 5 years of hands-on Salesforce Administration experience.
• Experience administering Salesforce Sales Cloud.
• Experience building and maintaining Salesforce Flows and automation.
• Strong understanding of Salesforce security architecture, including roles, profiles, permissions, and sharing settings.
• Experience creating reports and dashboards.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work on-site in New York, New York (8:30a -5:30p) Monday through Friday.
• Ability to successfully complete the company's pre-employment screening process.
• Experience administering Litify.
• Salesforce Administrator Certification.
• Trailhead Superbadges or equivalent Salesforce training.
• Experience using Data Loader and data management tools.
• Experience within a law firm, legal services, or professional services environment.
• Experience with Apex, Triggers, and Metadata deployment.

Work Authorization & Employment Eligibility

The Ward Law Group is an equal opportunity employer.

Applicants must be legally authorized to work in the United States at the time of hire and must be able to provide documentation establishing identity and employment eligibility as required by federal law.

Employment is conditioned upon successful completion of all pre-employment requirements, including Form I-9 verification and supporting documentation as required by applicable law.

Equal Employment Opportunity Statement

The Ward Law Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.

Additional Information

We value your wellbeing and offer opportunities for professional development to help you grow your career. Our comprehensive package includes health benefits; pretax health care and dependent care saving accounts; life insurance; paid time off and holidays; and a percentage match on your 401K contributions to insure your overall satisfaction and security as part of our team. Additionally, we provide confidential counseling services, mental health support, and financial guidance. Come make a difference for our clients!

All your information will be kept confidential according to EEO guidelines.