Job Description

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide, more than 11,000 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. For more information please visit www.bruker.com

The Salesforce Team is part of the Commercial Excellence department that acts as the strategic business partner to the sales, service, and order fulfillment organization. The team supports global business and support functions by optimizing the go-to market approach, enabling back-office processes, and striving to improve existing commercial and after-market processes.

As a Salesforce Administrator, you will be joining a passionate, and goal-oriented Salesforce team that is responsible for a highly customized Salesforce instance with more than 1,700 users. You will be working in a local team of administrators, embedded in a larger multinational Salesforce team with an Architect, Developers, and Business Analysts.

Continuously expanding your skills and certifications is encouraged and supported.

This role combines hands-on administration responsibilities with potential to develop further into taking on declarative development tasks. You’ll play a vital role in maintaining and continuously improving our Salesforce platform and user experience. You should enjoy all aspects of user management including support tickets, training, and designing solutions.

As an in-depth problem solver, you will need to demonstrate an understanding of software engineering concepts and be responsible for working on full lifecycle engineering efforts using Agile methodologies, object-oriented design, and accepted best practices. Together with our Business Analysts and other Developers you’ll be part of Salesforce projects to improve existing or establish new features.

Responsibilities

• All aspects of user management including new user setup, roles, profiles, permissions, public groups, OWD, sharing rules, and the overall security model
• Provide ongoing support and training to end users, including day-to-day support via ticketing system, the creation and delivery of training materials, demoing new features, documentation maintenance, and troubleshooting.
• Make Salesforce configuration changes in alignment with the developers, including but not limited to: Flows, fields, page layouts, record types, custom settings, dashboards and reports, approval processes.
• Manage Salesforce data, including importing, exporting, and mass updating of data.
• Improve business productivity, efficiency, and performance through critical evaluation of information gathered from multiple sources and making suggestions for improvements.
• Initiate and take ownership of improvements of the existing highly customized platform; decrease technical debt.

Qualifications

• Bachelor's degree or equivalent and professional work experience as a Salesforce administrator.
• Extensive Salesforce Sales and Service Cloud product knowledge. Salesforce CPQ, Experience Cloud and marketing automation knowledge preferred.
• Certified Salesforce Administrator, with proven experience putting theoretical knowledge into practice.
• Able to collaborate and communicate effectively with international business stakeholders and other Salesforce team members, and to write, interpret, and critique technical specifications.
• Proficient English communication (written and oral) and interpersonal skills

Please note that this position requires you to work 3 days per week onsite in our Porto office (next to Palacio de Cristal), so it cannot be carried out fully remotely.

Sounds interesting? We're looking forward to hearing from you!