Job Description

Are you detail-oriented, tech-savvy and passionate about optimising systems?

Do you enjoy solving problems, improving processes and supporting users to get the most out of technology?

Because at CBN, we’re looking for someone who can take ownership of our Salesforce platform - driving efficiency, supporting users and helping us get the most out of our technology ecosystem.

🔷 About CBN

At Community Broker Network, we’re not just supporting insurance businesses - we’re shaping the future of the industry. As Australia’s largest network of general insurance authorised representatives, we empower over 300 businesses and 1,000 employees across the country.

Our team offers market access, technology, education, marketing, HR, business advice, and more, supporting brokers from Perth to Cairns.

We’re a certified Great Place to Work with an incredible culture, and a genuine commitment to helping our people grow.

Our values:

🔹We Listen (Understand)

🔹We Achieve (Accomplish)

🔹We Are One (Together)

🔷 Purpose of the Role

This is not just a system administration role - it’s an opportunity to play a critical part in how our business operates and grows.

As a Salesforce Administrator, you’ll be responsible for maintaining, improving and supporting our Salesforce platform. You’ll work closely with stakeholders across the business to ensure the system is optimised, user-friendly and aligned to business needs.

✨ What You’ll Do

• Administer and maintain the Salesforce platform, ensuring optimal performance and data integrity
• Manage user access, profiles, roles and permissions
• Configure workflows, automations, reports and dashboards to support business operations
• Support users by troubleshooting issues, answering queries and providing guidance
• Collaborate with internal teams to gather requirements and implement system enhancements
• Maintain data quality through regular audits, cleansing and governance processes
• Assist with system integrations, updates and releases
• Create and maintain documentation, training materials and user guides
• Support continuous improvement initiatives to enhance efficiency and user experience

💡 What You’ll Bring

You’ll thrive in this role if you’re analytical, proactive and enjoy solving problems. You bring:

• Previous experience as a Salesforce Administrator or similar CRM role
• Salesforce Administrator Certification (preferred or working towards)
• Strong understanding of Salesforce functionality, reporting and automation tools
• Experience managing users, permissions and system configurations
• Excellent problem-solving and troubleshooting skills
• Strong attention to detail and data accuracy
• Ability to translate business needs into system solutions
• Strong communication skills and ability to support non-technical users
• A proactive mindset with a focus on continuous improvement

🔷 Our Awesome Benefits!

At CBN, we genuinely care about our people - and it shows. Here’s what you’ll enjoy:

🏆 Great Place to Work certified

🌟 Hybrid working flexibility - 3 days in the office, 2 days at home

🧘 Wellbeing allowance

🥰 Mental health days & birthday leave

💰 Competitive salaries

📚 Study support & professional development opportunities

💫 Incentive & bonus plan

👶 Paid parental leave

❤️ Salary continuance benefit

✈️ Travel and cyber insurance discounts

👏 Regular team events and cultural activities

😍 Extra perks like health insurance discounts, retail offers, and more!

🔷 Ready to Join Us?

If you’re passionate about systems, enjoy improving processes, and want to play a key role in supporting our business through technology, we’d love to hear from you!