Job Description

Key Responsibilities:

• Administer and maintain the Salesforce environment, including user setup, profiles, roles, permissions, and data integrity.
• Build and optimize Salesforce Flows, validation rules, formulas, and approval processes.
• Manage and configure Salesforce RCA/CPQ including product bundles, pricing rules, quote templates, and guided selling.
• Translate business requirements into technical solutions using best practices.
• Work with cross-functional teams (Sales, Finance, IT, etc.) to support CRM processes and enhancements.
• Conduct impact analysis for new features and integrations.
• Support data migrations, imports, and exports using tools like Data Loader.
• Support system integration initiatives, including testing and user adoption.
• Monitor system performance and proactively address issues or inefficiencies.
• Document configurations, customizations, and processes.

Required Skills & Qualifications:

• Minimum 5 years of hands-on Salesforce Administration experience.
• Proficient in Salesforce RCA and CPQ configuration, quoting process, and customizations.
• Strong experience with Flow Builder, formulas, validation rules, and declarative automation tools.
• Ability to read, interpret, and translate business requirements into Salesforce configurations.
• Excellent understanding of Salesforce best practices and platform limitations.
• Familiar with Salesforce standard and custom objects, security model, and reporting.
• Experience using Data Loader, Workbench, and other Salesforce tools.
• Salesforce Administrator Certification (ADM-201) required.
• Revenue Cloud Advanced and CPQ Certifications are a plus.
  

Soft Skills:

• Excellent communication skills (written and verbal) in English.
• Strong attention to detail and organizational skills.
• Self-driven with the ability to work independently and manage time effectively.
• Comfortable working in a remote, collaborative, cross-cultural environment.

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work, data, and experiences enterprise wide. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.