Job Description
John Keells Information Technology (Pvt) Ltd (JKIT), a fully owned subsidiary of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange, is a global IT professional services leader, transforming enterprises with cutting-edge digital solutions.
JKIT is a 100% cloud-native solutions provider, offering end-to-end digital transformation solutions in collaboration with global Principals like Microsoft, SAP, and Salesforce. Driven by a Cloud-first, Mobile-first and AI-first strategy, JKIT empowers businesses with innovation, agility, growth, and state-of-the-art security.
We invite applications from suitably qualified individuals for the post of Salesforce Administrator The selected candidate will report to the Practice Manager – Client Services.
The Salesforce Administrator will be responsible for:
- Performing day-to-day administration of the Salesforce platform including user management, roles, profiles, permission sets, sharing settings, and ensuring system availability, usability, and data integrity.
- Handling user requests, incidents, and service tickets within agreed service levels while troubleshooting issues and coordinating resolutions or escalations when required.
- Configuring and maintaining Salesforce components including custom objects, fields, record types, page layouts, validation rules, flows, approval processes, and Lightning components.
- Supporting system enhancements, release activities, testing, deployment validation, and post-release support while identifying automation opportunities to improve efficiency.
- Developing and maintaining reports, dashboards, and MIS for business teams while ensuring high standards of data quality through data cleansing, deduplication, imports, exports, and mass updates.
- Working closely with business users and stakeholders to gather requirements, provide functional guidance, and support user adoption through training and documentation.
- Conducting research and development on Salesforce features and platform capabilities while creating demo environments and solution demonstrations to support internal stakeholders and pre-sales discussions.
- Maintaining system documentation, configuration logs, SOPs, and ensuring governance, audit compliance, and adherence to platform security and best practices.
The ideal candidate should possess:
- A minimum of 2 years of experience in Salesforce Administration or a similar CRM support role.
- Hands-on experience in Salesforce configuration, user administration, reporting, dashboards, and data management.
- Good working knowledge of Salesforce Lightning Experience and platform administration practices.
- Experience in handling support requests, service tickets, and user issues in a structured service environment.
- Familiarity with automation tools such as Salesforce Flow, approval processes, and validation rules.
- Experience using data management tools such as Data Loader or equivalent utilities.
- Strong analytical, troubleshooting, and communication skills with the ability to manage multiple tasks and priorities.
- Salesforce Administrator Certification and exposure to Sales Cloud, Service Cloud, integrations, or pre-sales demonstrations will be considered an added advantage
If you’re up for the challenge, please send your resume to careers@johnkeellsit.com or Click on the advert to apply. Please state the position you’re interested in on the subject line of your email.
